Job Description

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OUR MISSION

To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe.

Last year alone, we grew over 50% with nearly 3bn worth of cars bought on site, while 1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia, creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. And we're a long way from done!

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IT TEAM @ CARWOW

You will be joining our dedicated IT team, reporting directly to the IT Manager. This senior role serves as the primary technical escalation point for our existing IT Support Engineers, providing guidance and resolving complex issues. Our team is crucial in ensuring the smooth operation and scaling of technology across the business.

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YOUR MISSION

Your mission is to provide expert-level technical support and act as a key contributor to strategic IT initiatives. You will be instrumental in resolving complex technical escalations, minimising disruption, and driving improvements in our IT infrastructure and processes. Success in this role means enhancing our automation capabilities (especially around Okta access management), contributing to SaaS cost optimisation, improving long-term IT efficiency, reducing operational risk, and ensuring the IT function scales effectively with Carwow's growth.

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KEY RESPONSIBILITIES

Act as the primary escalation point for the IT support team, resolving complex technical issues across hardware, software, and network infrastructure Administer and maintain core IT systems, including Okta (Identity Provider), Google Workspace, Jamf (macOS), Intune (Windows), and Meraki (Network) Lead and contribute to strategic IT projects focused on automation (particularly Okta access management), SaaS platform optimisation, and enhancing overall IT efficiency Proactively identify and implement solutions to reduce IT risk and prevent productivity loss across the business Manage and troubleshoot major incidents, such as office-wide network outages, critical email system failures, or widespread device/application disruptions Develop and maintain documentation for IT processes, systems, and configurations Provide expert-level support and guidance on macOS device management using Jamf Manage Windows endpoints effectively using Microsoft Intune Monitor and optimise identity and access management processes via Okta Ensure the reliability and performance of the corporate network managed via Meraki
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KEY REQUIREMENTS

Proven experience in a Senior IT Support Engineer or Third Line support role Demonstrated mastery of Jamf for macOS device management Demonstrated mastery of either Okta or Google Workspace administration Strong experience managing Windows devices using Microsoft Intune Experience managing network infrastructure using Meraki equipment Excellent troubleshooting skills across diverse IT systems (hardware, software, network, SaaS) Experience acting as an escalation point and mentoring junior team members Ability to manage technical projects and contribute to strategic IT planning
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BONUS POINTS

Experience using Zapier or similar tools for workflow automation Experience with SaaS cost optimisation strategies Relevant certifications (e.g., Okta Certified Professional/Administrator, Google Workspace Administrator, Jamf Certified Tech/Admin, Microsoft Certified: Intune)
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INTERVIEW PROCESS

Introductory video call with our Talent team Hiring Manager interview and technical deep dive interview with Head of IT and Security Behavioural and Values interview
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WHAT'S IN IT FOR YOU

Competitive comp package 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! Employee-friendly share options Pension scheme via Royal London - up to 5% company contribution Vitality private healthcare insurance Life Assurance - 4x annual salary Monthly coaching sessions with Spill - our mental wellbeing partner Inclusive parental, partner and shared parental leave, including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones 'Work from abroad for a month' annual scheme Generous learning and development budget 500 home office budget
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DE&I @ CARWOW

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.