Job Description

End Date Friday 22 September 2023

Salary Range \xc2\xa385,255 - \xc2\xa3100,300

Agile Working Options Hybrid Working

Summary Lloyds Banking Group is the UK\xe2\x80\x99s leading bank with over 30m customers and its biggest digital bank, with over 13 million active online customers. We\xe2\x80\x99ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Together we\'ll make it possible...



JOB TITLE: Senior Interaction Designer

SALARY: \xc2\xa385,255 - \xc2\xa3100,300

LOCATION: London

HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

About this opportunity

You\xe2\x80\x99ll be part of a cross-functional project team and responsible for all interaction design elements, from design thinking right the way through to deployment. Whether it\xe2\x80\x99s contributing to workshops, advising on best practice or responding to research, you should be a design advocate and understand how to apply design principles to make accessible customer experiences.

Interaction design is about the creation and management of dialogue between a person and a product, system, or service. By combining an understanding of the system user, the context in which the interaction takes place and a knowledge of information presentation the Lead interaction designer can ensure that the interaction is timely, effective and emotionally rewarding. It cuts down development costs, increases revenue, motivates our users to interact with our content and Increases our customer loyalty.

As a Senior Interaction Designer, you\'ll

Understand the user goals, mind-set and the context for use

Understand and map out intuitive steps in processes, e.g. user flows

Structure information delivery throughout the journey, defining page types, design goals, etc.

Create consistent design and interaction techniques across channels, e.g. component design

Proactively design with the customer\xe2\x80\x99s needs

You\'ll Inject empathy & creativity into the work of a multidisciplinary team of designers, product owners & engineers, ensuring customer focus through everything they do. You\xe2\x80\x99ll develop deep empathy for people, understanding their needs, aspirations and challenges. Share knowledge & improve design methods as an active member of the Design community

About us
Like the modern Britain we serve, we\xe2\x80\x99re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We\xe2\x80\x99re growing with purpose. Join us on our journey and you will too.

What you\'ll need

Proven & demonstrable background at a senior level experience in UX design for large scale projects.

Advanced skills in: competitor analysis, wireframing, journey mapping, prototyping, sketching skills

Experience of supporting user research activities.

Proficiency with industry standard design & business tools such as; Axure, InVision, Adobe CC, Sketch, Figma

The ability to manage key stakeholders in the business who come from digital and non-digital backgrounds

You\'ll be: Empathetic | Daring | Inquisitive | Problem-solving | Proactive customer advocate

About working for us
Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it\xe2\x80\x99s why we especially welcome applications from under-represented groups.

We\xe2\x80\x99re disability confident. So if you\xe2\x80\x99d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days\xe2\x80\x99 holiday (Pro-Rata), with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Are you interested in joining us? Apply today, we\xe2\x80\x99d love to hear from you!

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group