Job Description

Job Introduction

Job Opportunity - Senior Income Management Officer - Income Team

Hours: 37 Hours per week

Salary: Grade 8 (34,314.00 - 37,035.00)

Location: St James Road, Dudley

Directorate/Service area: Housing & Communities, Income Team

An exciting opportunity has arisen for a Senior Income Management Officer within the Income team. We are passionate about providing excellent customer service to Dudley MBC customers and deliver high performance, continuing to see monthly reductions in rent arrears collection rates in what is a challenging financial time for all. This involves the maximisation of income, debt recovery and providing support, advice, information and guidance to customers to avoid financial difficulties. In addition to this the post holder will have generic responsibility for keys tasks such as Court work, complex cases, Use & Occupation accounts, Former Tenancy Arrears, Projects, Prisoners and Deceased accounts.


Key requirements:

To contribute to and develop practical rent recovery processes. To manage staff as required to promote efficient operation of services. To undertake research and support policy development and service improvements. Strong financial literacy and understanding of income management processes. Ability to work effectively with a wide range of residents, often those facing financial difficulties Excellent communication and interpersonal skills Knowledge of welfare benefits systems and relevant legislation. To contribute to the development of systems, processes and procedures which maximise both income and service efficiency. To produce statistical data and performance reports as directed to promote effective performance management. To attend and represent Dudley council at court for possession proceedings. To plan, monitor and provide progress reports on agreed service improvement projects, highlighting risks, issues and dependencies. To have experience of using NEC housing system and able to interpret and train others on software developments within the system Carry out home visits to engage with customers and assist in resolving outstanding debt Deal with enquiries from internal and external customers and respond in writing, on the telephone or face to face as appropriate Ability and willingness to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service. Ensure support of safeguarding procedures to support the safety and well being of customers.

The full and Person Specification is attached for your reference, but if you would like any further information, please contact Margaret Calleja on 01384 816279 or Brett Harris on 01384 812477.


So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.
All applicants must be able to provide documentation to prove their right to work in the UK.


Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.


If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council's full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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