Job Description

Senior Financial Analyst, Service Management

Description:

Johnson & Johnson is currently recruiting for a Senior Financial Analyst, Service Management

The team which is part of the Finance Technology Solutions organization. This is a Global position forming part of a Global team.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people.

With $94 billion in sales, Johnson & Johnson is the world\'s most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. There are more than 265 Johnson & Johnson operating companies employing over 132,000 people and with products touching the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.

Growing on a diverse company culture, celebrating the uniqueness of our employees, and committed to equity & inclusion, Johnson and Johnson is Proud to be an equal opportunity employer.

The candidate must be a validated leader who is skilled in establishing relationships with global business partners of all levels, embrace diversity, and be a trusted role model for the team. They must also encourage others to adopt and implement process change in a positive and effective way.

Key Responsibilities:

Requirement gathering, Implementation of new intakes and resolution processing for business partners wanting to onboard to the Service Management platform.

Lead day to day service operations and respond to end-user requests for standard services from the defined Service Management catalog.

Lead \xe2\x80\x9clive\xe2\x80\x9d Service Management environments on a day-to-day basis (e.g. Portal, Backend of Service Management tool, inventory of service intake forms)

Provide and maintain a single source of consistent information on all Finance services delivered to the end-user.

Serve as point of escalation, review and approval for key issues and decisions for all Service Management / Operations domains.

Provide KPIs to business partner groups involved in the support of the Digital Finance Innovation Team

Provide insight/recommend new demand/catalog items for enhancing service catalog.

Provide insight into continuous improvement of current services and capabilities.

Support ad hoc requests / projects for process-related projects that cut across other SigniFi areas.

Lead training and communications sessions across broader finance organization

Support onboarding of new team members

Regular connect meetings with business partners.

Qualifications

Qualifications:

Education:

Bachelor\'s degree in accounting, Finance, or similar business field required.

Professional certification (e.g. CPA, CMA, PMP) is a plus

A minimum of 5 years of Accounting or Finance experience is required.

Strong partnership skills are required.

Ability to use technology to effectively work in a Global role is required.

Experience with independently and efficiently troubleshooting system-related issues with a customer service approach is required.

Intermediate to advanced level of proficiency with common Microsoft Office applications such as Word, PowerPoint and advanced Excel skills are required (i.e. Pivot Tables, Formulas, VLOOKUP functions)

Preferred:

Foundational Project management skills along with Change management skills and ability to work in ambiguous situations, including the ability to drive others to adapt to a changing environment.

Advanced skills in MS Office and JIRA.

Excellent oral and written communication, analytical, influencing skills and ability to develop strong relationships with executive leadership team members.

Experience with ServiceNow is preferred.

Experience with SAP ERP, SAP Central Finance, and/or JDE ERP systems and processes are preferred.

Demonstration of Planning, Prioritization and Project Management skills are essential to success and is highly preferred.

Other:

Up to 5% domestic and international travel may be required.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation\'s performance over a calendar/ performance year. Bonuses are awarded at the Company\'s discretion on an individual basis.

Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. For additional general information on company benefits, please go to:

• https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability.

Johnson & Johnson