Job Description

Senior Field Service Engineer - Heathrow

Location: EMEA, United Kingdom, Heathrow

Ref: DETECTIONEMEA01575

Division: Smiths Detection

Job Function: After Sales Service Repair



Our team of talented Service Engineers is growing! If you have experience in troubleshooting, field repair, or providing technical support on Electrical and Mechanical systems and equipment, we\'d love to speak with you.

As a Service Engineer at Smiths Detection, you will have good electronic repair troubleshooting methodology and will have solid communication skills, both oral and written. You will have the ability to read and follow electrical/mechanical schematics to assist in isolating faults to root cause component/assembly.

You will be working with Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS), or Explosive Trace Detection (ETD) equipment, specific training will be provided.

The role is Monday to Friday and an \xe2\x80\x9con-call\xe2\x80\x9d shifts in rotation with the rest of the team every 4 or 6 weeks. The contract will include a car also for personal use.

Duties & Responsibilities

• Meeting daily service repair needs and driving customer satisfaction.
• Installing, repairing, and maintaining equipment in the field; providing customer training as required.
• Documenting all inspection, maintenance, repair work and submitting paperwork in a timely basis.
• Order, install, and return parts and managing repair parts cycle time
• Reviewing all logs for open issues and preparing customer reports as necessary.
• Participating in Service sales opportunities and assisting with promoting and implementing revenue programs.
• Ensuring that tools and test equipment are properly maintained and calibrated
• Assessing product/equipment performance based on field support data; recommending modifications or improvements.
• Seeking to provide technical support to customers and other service professionals as required.
• Establishing and maintaining close relationships with senior level Service Engineers and Product Managers in order to support the needs of the customer
• Travel, overtime, and work hours other than Monday-Friday may be required. Our Services Engineers provide out of hours support where required, based on our \'on-call\' rota.
• Comply with and ensure department compliance with Company health, safety, and environmental policies.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

• Technical certificate/diploma or university degree in Electromechanical or Electronic Engineering or equivalent education.

• Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment.
• Experience in the use of metrology and handheld tools.
• Comfortable using MS Office Suite and an aptitude for learning specialized software programs.
• Excellent communication and problem-solving skills.
• A strong orientation for customer focus and teamwork.
• Willing and able to identify and support change and continuous improvement.

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers\' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers\' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About Smiths Detection

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today\'s world.

Smiths Group