Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Team Structure

Reporting to the RFM, the SFM has line management responsibilities for FMs in the region and will be the Lead FM representative for specified key clients.

The SFM will work closely in a number of \xe2\x80\x98virtual teams\xe2\x80\x99 within PAM including; Client Relationship Directors (CRDs), Contract Documents (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Leads.

Key Responsibilities and Deliverables

Ensure the smooth transition of properties into management within your team as defined by JLL Policy, Process and Procedures on the PAM Process Hub Connect site including the transition of contracts from previous owners so to align with JLL Procurement Policy or agreed Client appointed suppliers work

Manage the TUPE of staff in or out of your team working closely with the RFM / JLLR HR

Be responsible for FMs and other site-based JLLR employees in respect of their performance, training and development

Identify and retain key talent by ensuring effective career development and mobility

Performance manage, set goals and complete year end assessment to be done in collaboration and agreement with your RFM and Client FM Leads

Assist in recruitment and employee people management issues

Act as mentor, where required, to designated FMs (i.e. those who require coaching and day to day guidance) and be responsible for their continuing development

Support the IFM (Investor Facilities Management) central management team in respect of major initiatives (including functional initiatives), data collection and people management

Ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective

Assist in the delivery of \xe2\x80\x98Instinct\xe2\x80\x99 (customer experience) operational initiatives across your portfolio in close liaison with our service partners

Facilities (property/portfolio) Management

Working closely and taking direction from relevant Client FM Leads take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives

To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building

Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant\xe2\x80\x99s compliance with covenants

Report to Surveyors in accordance with an agreed procedure, ensuring the RFM is kept informed on matters relating to standards of facilities management

To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies

To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets

To understand the principal terms of occupier\xe2\x80\x99s leases as they affect the facilities management of the property and the Client\xe2\x80\x99s obligations to provide services including clarity on the extent of the common areas

In conjunction with the Surveyors and RFM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PAM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems

Monitor contractor performance against agreed standards. Review service contracts as appropriate

Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the RFM

To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections

To work with other aspects of JLLs \xe2\x80\x98Socially Responsible Management\xe2\x80\x99 programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc

To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective manner

Be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place to cover O&M manual requirements

Assist and liaise with building surveyors/architects/consultants on major works

With the Surveyors identify and arrange minor planned works

To maintain, test and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills

Prepare site regulations and issue permits to work for all contractor activities on site

To ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PAM Process Hub site (Connect)

Establish and maintain proper site records in accordance with best practice rules

Responsible for routine correspondence using standard documents and templates as appropriate

Develop and maintain occupier handbooks as per defined standard for each site

To monitor vacant/void property in conjunction with the clients\xe2\x80\x99 insurance policy

Establish a regular inspection programme for each site in accordance with site insurance and regulatory requirements

Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of quotes and/or works at site as instructed by the insurers or loss adjusters

This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.

Location:

On-site \xe2\x80\x93London, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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