About The RoleFDM is a global business and technology consultancy seeking a Senior Dynamics 365 Developer to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in Solihull.As a Senior Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will be pivotal in ensuring the successful deployment and maintenance of Dynamics 365 applications.The ideal candidate for this role will have omnichannel experience.Responsibilities
Lead the design and development of custom solutions within Dynamics 365, ensuring they meet business needs and align with best practices
Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation
Customise and configure Dynamics 365 applications to meet specific business requirements
Provide technical guidance and mentorship to junior developers and other team members
Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 applications
Create and maintain comprehensive documentation for all development and integration activities
Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver effective solutions
Contribute to the growth of the Serco Complex Case Management team capability