Job Description

Location(s): United Kingdom

City/Cities: London

Travel Required:

Relocation Provided:

Job Posting End Date: September 7, 2023

Shift:

Summary:

Senior Crisis Communications Manager \xe2\x80\x93 Maternity cover (Europe Flexible)

As a Senior Crisis Communication Manager, you will lead crisis and issues management communications across Europe, as part of the Public Affairs, Communications and Sustainability (PACS) team. In a fast-paced environment, where no two days will be the same, you will work with a wide-range of stakeholders across a broad range of topics \xe2\x80\x93 to protect the reputation of the company and promote our values externally. This is a great opportunity for someone who is passionate about the news agenda with excellent communication skills, a collaborative mindset, and the ability to stay agile and balance competing priorities.

What You\xe2\x80\x99ll Do for Us:

• Challenge the business to enhance the reputation of the company and our brands, balancing the debate on a continuous basis
• Ensure you can rely on your stakeholder network to anticipate any incoming issues and mitigate any risk for the company
• Develop and implement issues management strategies and communications plans on a wide range of topics
• Build strong relationships with local market leads to support them in managing day-to-day reactive and reputational issues
• Work with the global team, bottlers and other operating units to align and collaborate on high profile issues management
• Engage with industry bodies and trade association to achieve balanced media coverage and address industry-wide issues.
• Mitigate risk from our proactive campaigns and plans, working with the rest of the central PACs team
• Collaborate with teams and leaders from across the business and system to ensure accuracy and consistency of messaging
• Manage the IMCR (incident management and crisis resolution) process within Europe and ensure market preparedness to manage and resolve issues

Essentials:

• Compelling storyteller and creative thinker
• Effective, clear and meticulous writing skills with obsessive attention to detail
• Excellent written, verbal, interpersonal communications skills
• Strong ability to work with different teams, both inside & outside of the system
• Experience in strategic communications, crisis communications, issues management
• Stakeholder management skills
• Curiosity about a wide range of topics, and willingness to learn new areas
• Collaborative, network-oriented mindset

Qualifications & Requirements:

• 10+ years of relevant experience in Communications, Crisis Communications
• Experience managing a busy press office, handling journalist enquiries and drafting media responses.
• Proven track record in developing and delivering communication campaigns
• Experience working across corporate communications for consumer facing brands.
• Experience of managing issues and crises and advising businesses on response.
• Experience of briefing senior level executives ahead of media opportunities.
• Food and drink or FMCG sector experience advantageous.
• Excellent strategic thinking.
• Self-starter who can use initiative and drive projects forward.
• Good knowledge of Europe media landscape and understanding of changes in the PR and media landscape.
• The ability to thrive under pressure and to work at speed.
• Able to prioritize multiple tasks and internal stakeholders to deliver results against strategic objectives.
• Excellent written and verbal communications skills in English.

Skills:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what\xe2\x80\x99s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors \xe2\x80\x93 curious, empowered, inclusive and agile \xe2\x80\x93 and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

Coca-Cola