Job Description

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world's best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

CREATIVE OPERATIONS

We're a creative team, building copy, data and visual assets for all our channels. We are dedicated to providing gold standard imagery, content and production services for our partners and creating an engaging on-site experience for our customers.

LONDON

Our London office is located in Old Street, London's tech hub, and is home to a wide range of teams. Our open space is ideal for collaborative work and sharing ideas. We also have a large outdoor terrace, which is the perfect spot to have a team lunch or host events.

THE ROLE

As the Senior Copywriter - UX (English), you will be responsible for crafting clear, engaging, and user-focused copy across the FARFETCH website and app. Your work will shape the user journey, ensuring that the tone, structure, and content of UX strings support intuitive and seamless experiences. While your core focus will be UX copywriting, knowledge of other content verticals - Brand & Marketing, SEO, and B2B - is a plus and will support your holistic understanding of FARFETCH's voice.
This role requires a strategic thinker who is detail-oriented and highly collaborative with a strong agility in responding promptly to requests, ensuring efficiency and maintaining high standards in a fast-paced, dynamic environment. A passion for creating content that helps users easily navigate digital products is a must!
###

WHAT YOU'LL DO

+ Create high-quality, user-centric English copy for various UX touchpoints across the FARFETCH website and app, including buttons, error messages, onboarding flows, transactional messages, releases, Customer Service pages, and feature copy for both internal and external customers; + Ensure that the language used across digital interfaces is intuitive, clear, and aligned with both user needs and brand values. It should reflect the FARFETCH tone of voice while enhancing usability and accessibility through clarity, simplicity, and cultural relevance, creating seamless, user-friendly experiences that boost satisfaction, reduce friction, and drive engagement;
+ Work closely with the Senior Lead to analyse and validate the briefs provided by stakeholders (LangOps Coordination, UX Designers, Product Managers and others) and integrate copy seamlessly into product design and flows in a timely manner;
+ Contribute to the development and maintenance of UX writing guidelines, tone of voice documentation. Adapt the language to different contexts while staying true to the brand's voice and making the interaction feel personal and engaging for the customer;
+ Participate in feedback sessions with different stakeholders to iterate on and improve UX content, understand common customer issues and ensure that the content created is tailored to address common problems;
+ Collaborate with the rest of LangOps teams to support the accurate and high-quality translation of English UX copy into multiple languages;
+ Maintain awareness of best practices in UX writing, content design, and accessibility to continuously improve the quality of FARFETCH's digital experiences. Improve quality control practices and ensure the team follows the guidelines established in glossaries and style guides to minimise inconsistencies, miscommunication or cultural missteps.

###

WHO YOU ARE

+ Expert communicator: Native-level English fluency with exceptional writing skills. You know how to guide users with clarity and efficiency; + Experience in UX writing: You bring at least 3-5 years of experience crafting digital product copy, ideally in e-commerce, fashion, or tech. Proficiency in Figma and Confluence would be a plus;
+ Detail-Oriented & Strategic: You care about consistency, understand the value of copy, and see the bigger picture of the user journey;
+ Collaborative by nature: You're comfortable working with cross-functional teams such as Engineering, Designers, Legal, among others, and welcome feedback;
+ Process-oriented: You can juggle multiple projects, meet deadlines, and improve workflows when needed, providing proactive and continuous feedback;
+ Brand-informed: Experience with Brand & Marketing copy, SEO, or B2B content and understanding how these areas connect with product and UX would be a plus;
+ Passionate about Content Design: You believe words are a powerful design tool and have a strong desire to make user experiences simpler and smarter.

###

REWARDS & BENEFITS

+ Employee Pension Scheme + Flexible Benefits Program
+ Health Insurance & Critical Illness cover
+ Flexible work environment

###

EQUAL OPPORTUNITIES STATEMENT

+ Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
###

SCAM DISCLAIMER

* + It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.