DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on Earth. Customer Service (CS) is at the heart of what we do. Are you interested in shaping the future of Amazon Customer Service globally and driving strategic initiatives that shape the future of support for our employees and customers?As a Senior Content Experience Program Manager in Customer Service Stores Solution (CS3) team, you will be an owner of the content experience for internal and external facing CS products. You will help guide strategic planning, management, and delivery of high-visibility complex transformation programs for content, impacting thousands of CS Associates and millions of customers annually.Key job responsibilities
You will lead and coordinate cross-functional teams, including product managers, designers, researchers, and subject matter experts - to create compelling and user-centric content experiences across various platforms.You will be a problem solver and relationship builder supporting a team in delivering strategic programs that impact multiple product spaces.In this role you will:
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