Job Description

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country.



We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few.



Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low.

Join us on our journey... Let's create tomorrow, together, today.

About the role and team:

Senior Client Partners help our customers achieve their strategic objectives, while also driving value for CreateFuture. They are focused on growth across existing clients and have a deep understanding of their customer's business and industry, building and maintaining strong customer relationships at every level. They are problem solvers, they ask questions, listen, think, and advise, bringing insight and experience alongside working collaboratively and are able to align matrix teams around a common goal and/or outcome. You will be responsible for managing the full sales cycle alongside overseeing a portfolio of accounts.

What you'll be doing

Client Relationship Management

: Cultivate and maintain strong relationships with C-level executives and key stakeholders. Lead a portfolio of accounts to support strategic objectives and ensure services meet expectations and deliver value

Organic Growth:

Identify and develop growth opportunities within existing accounts. Collaborate with clients and internal teams to expand engagement, deepen relationships, and support long-term success

Strategic Account Planning:

Develop and lead strategic account plans that align internal teams and investment with client goals. Proactively identify risks, opportunities, and innovation areas, and ensure alignment across delivery and client services

Market and Industry Expertise:

Stay informed about client trends, technologies, and the competitive landscape to shape strategy and reinforce CreateFuture's market position. Represent CreateFuture through active participation in the broader technical community

We'd love to talk to you if you have:

Proven Experience

: I account management, consultancy, or similar roles, consistently meeting or exceeding targets. Demonstrated success managing accounts with 5m+ annual revenue, growing long-term relationships, and driving measurable client outcomes

Client Service Excellence:

Extensive experience in professional services and digital product and technology delivery, working directly with senior stakeholders to deliver value and maintain satisfaction.

Growth Mindset:

A passion for digital products and technology, with a demonstrable ability to proactively expand relationships and challenge existing ways of working. You'll have a positive, can-do attitude, and will be able to take senior stakeholders on that journey with you.

Strategic Thinker

: Strong analytical and strategic capabilities, able to identify opportunities, assess risk, and propose impactful solutions aligned to client and business needs




As this is a hybrid role, we're looking for people within a commuting distance of our hub locations (Edinburgh, Leeds, Manchester or London) and who are flexible to travel to client sites and CreateFuture regional offices. We're very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home.



We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels.

Next steps

Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application.

Our process:

30-minute call with our Talent Acquisition Team

1-hour Competency-based interview

1-hour Panel Interview & Presentation

1-hour Values-led interview



We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don't hesitate to let us know.