Job Description

Brook Street (UK) Ltd are recruiting a Senior Clerical Officer for our leading Public Sector client Education Authority Northern Ireland, Antrim Office.

As a Full Time, Temporary Senior Clerical Officer in the Post Primary Behavioural Support Dept, you will provide advice and assistance to Education Authority officers, customers, the public and other professionals as directed by the Programme Manager.

You will provide administrative support for the daily functional and operational staff.

You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties.

The position will start on 21st August 2023 and will continue through to April 2024, providing Maternity cover.

Essential Criteria:

• Have the equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment.
• Strong ICT skills.
• Have good customer service skills, along with excellent verbal and written communications skills.
• Be good at building relationships with the ability to work on one\'s own initiative.

Your Duties will be to:

• Provide administrative support in relation to all aspects of the work of the programme using the full range of IT equipment including word processing/typing, databases, spreadsheets, email, fax, intranet and internet facilities.
• Answer telephone calls and queries from customers and clients and accurately record the call conversation, escalating to the correct department when necessary.
• The assistance in the collation of factual data and statistical information from various sources to support the work of identified officers within the service.
• Prepare letters, minutes, notes and other clerical support to officers as appropriate and as directed by the programme manager.
• Use initiative, tact and diplomacy in responding to queries, issues and problems which arise within the section in the absence of the programme manager.
• Order and monitor supplies of stationery and office requisitions for all staff within the section along with diary management of stakeholders.
• Be responsible for maintaining efficient recording and filing systems within the service as directed by the programme manager.
• Delegate tasks to the office team in the absence of senior management.

You will benefit from:

• Full training and induction
• Accrue holiday hours as you work
• Brook Street (UK) Ltd back office support and mentoring
• 36hr week, Monday to Friday, with no weekend work.

The rate of pay is \xc2\xa311.49 per hour.
If you would like to apply for this role, please call Natasha at Brook Street (UK) Ltd on 028 90 881100 or email your CV via the `Apply` link.

Brook Street