Job Description

The Opportunity

Cpl is delighted to be working in partnership with one of Northern Ireland\'s well-known brands to appoint an experienced Senior Claims Handler to join their dynamic team in Belfast City Centre.

This is a fantastic opportunity for an experienced Claims Handler to join a successful multi-site business in Northern Ireland.

This opportunity offers hybrid working, based in their stunning new Belfast City HQ with great flexibility working from home.

Your new role

The Senior Claims handler will have the opportunity to handle and settle complex Personal Injury /Damage /Property and Liability claims in a timely, cost effective and customer focused manner ensuring compliance with relevant legislative requirements in your jurisdiction.

Other key responsibilities will be:

\xc2\xb7 Manage sensitive, complex claims arising from Motor/Property/SME/Agri lines of business.

\xc2\xb7 Complete all aspects of claims management including (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation, and salvage) within predefined authority limits and to predefined processes, procedures, and escalation points.

\xc2\xb7 Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, appropriate experts, liaising with Third Party Service providers, customers, solicitors)

\xc2\xb7 Deliver consistency in estimating, minimise leakage and fraud.

\xc2\xb7 Take ownership for managing referrals, escalations and complaints where appropriate including when required the upward referral to your team leader.

\xc2\xb7 Provide advice and guidance to more junior claims handlers or newly appointed team members in your area.

\xc2\xb7 Identify and refer potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and handler intuition in order to avoid commercial loss through potentially fraudulent claims.

\xc2\xb7 Compile appropriate MI reporting for escalation to executive team where applicable

What you\'ll need to succeed

\xc2\xb7 3 years\' experience in claims handling, with ability to estimate files in sensitive, complex, and large claims.

\xc2\xb7 Technical Claims, procedures, and processes - expert in own field.

\xc2\xb7 Applicable legal, liability and quantum - working knowledge.

\xc2\xb7 Claim regulations, compliance, and legislation - expert knowledge.

\xc2\xb7 Negotiation, influencing, judgement and decision-making - advanced level.

\xc2\xb7 Problem solving and issue resolution.

\xc2\xb7 Strong customer focus with ability to be tactful, empathetic and operate with discretion when dealing with sensitive claims.

\xc2\xb7 CII and/or 3rd level business or insurance qualification - Desirable.

What\'s on offer?

\xc2\xb7 An attractive salary & bonus structure

\xc2\xb7 Flexible hybrid working

\xc2\xb7 Pension scheme

\xc2\xb7 Life Assurance

\xc2\xb7 Company discounts

\xc2\xb7 Ongoing training & development

\xc2\xb7 And much more!

To apply send your CV today via the link or contact Emma Braniff at Cpl for further details!

Cpl Group