:Main purpose of job
The Senior Casework Officer (SCO) role is to undertake assessments of complaints received by NIPSO, in line with the Northern Ireland Public Services Ombudsman Act (Northern Ireland) 2016. The SCO will provide advice and assistance to our service users, will signpost where appropriate and will provide additional administrative assistance as required.In addition, the SCO role provides administrative support to the investigation function of the NI Local Government Commissioner for Standards. This includes providing advice and assistance to cases and undertaking an initial assessment of cases.
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