Job Description

Data Analytics & Insight support Strategic programmes, Member channels, Customer journeys, Financial crime, and COO controls. This pivotal role will sit in the COO central function as part of the Data Analytics and Insight team.As a Senior Business Intelligence Manager, you will lead a team of high performing data analysts and data scientists responsible for insight to improve operational efficiency, strategic investment programmes, and customer journeys. Building strong relationships with senior and executive audiences, you will be influencing and impacting positive change across the organisation based on data.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What youll be doing

• Lead and nurture a team of data analysts to problem solve, connect teams, and tailor proposals based on data insight.
• Produce clear, engaging data led insights and proposals by stitching together complex data from many different sources e.g. digital channels (App, IB, Chat), Telephony (IVR, agent, call transcripts), back office, branch, raw transactional data, processes, complaints, financial, communications, trading, and service interactions.
• Effectively communicate with stakeholders to understand business needs and proactively identify areas of opportunities through data.
• Champion a culture that achieves business goals, delights customers, and is right first time.
• Identify opportunities for wider COO team and influence change agendas.

About youYou will have:

• Expertise and knowledge of SAS, SQL, Python or Business Intelligence technologies such as Power BI or QlikSense.
• A passion for people leadership with strong experience of leading, coaching, and developing BI or analytical teams.
• Outstanding interpersonal skills, with the ability to nurture and lead a high performing team.
• Experience being an advocate for data-driven decisions, strong data governance and data quality.
• Experience working with teams to create scalable analytical solutions, and resolving complex technical issues.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. Its also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like youre sending an application into a black hole. We review each application individually. So, its a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras youll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension if you put in 7% of your salary, well top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us differentNationwide is the worlds largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UKs population. Weve got the scale to compete with the big banks, but were not a bank.As a building society, were owned by our members thats our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose Banking but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. Youll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. Youll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they dont have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the xe2x80x98Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.#LI-Post

Nationwide