Job Description

Business Analyst, UK - Remote

TTEC Engage is looking for an experienced Business Data Analyst to support the Transformation team with a programme of change. The Business Data Analyst will help drive strategic thinking and insights for our client, be passionate about solving business challenges and identifying solutions. You will provide insights on contact centre operations, and work with business users to elicit requirements via interaction design sessions, business process descriptions, use cases, data analysis, and task workflow.

The Business Data Analyst will bring to TTEC analytics experience, with a solid understanding of contact centres, and their specific analytic concepts. An ability to turn data into insights and recommendations is critical. Automotive sector experience is a plus.

The ideal candidate will have the ability to think analytically (to mine the data), creatively (to develop analysis ideas), and strategically (to deliver business results for our clients and provide recommendations). The candidate must be able to pull all insights into a crisp, easy to understand presentation, and speak to the results with confidence.

What you\xe2\x80\x99ll be doing:

• Provide data-driven strategic consulting
• Customer journey mapping
• Support and deliver client analyses
• Actively contribute to analytically oriented projects from inception to delivery, including client communication, analysis, and the packaging / presentation of deliverables
• Develop measurement and analytic plans
• Develop best-in-class analytic deliverables, presenting them to internal team members and the client team
• Work with team members and the client team to scope, shape and transform business questions into analyses leading to actionable results
• Demonstrates a strong technical aptitude, and understand both business and technical language and ideas and develop and maintain the strategic stakeholder roadmaps
• Drives adoption of technology and process changes

What you\xe2\x80\x99ll bring to us:

• 5+ years of experience in contact centre analytics
• Analytic thinker with a proven ability to interpret analytic output and translate data into insights and strategic recommendations
• Experience working with large-scale customer databases, datasets or tables communicating summarized analytical findings
• Data-cleansing and standardization of data experience
• Knowledge of statistical concepts (e.g., significance testing, sampling, etc.)
• Understanding of CRM principles including support and sales operations
• Design and implementation experience with Service Cloud
• Proficiency with Excel including Pivot Tables and fluent use of PowerPoint

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you\'d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That\'s all we do. Since 1982, we\'ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world\'s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. But don\xe2\x80\x99t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

#LI-EH1

TTEC