Job Description

Company Description

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.



Client and project description:

Our client - a multinational telecommunications holding company is looking for the proficient and mature Senior Avaya Elite Engineer for participation in integration, implementation and support of the emergency services and associated contact center services project.

Responsibilities:

• Provide support to the technical solutions within the Avaya Cloud Solutions program
• Propose secure, reliable, and scalable designs that meet the client\xe2\x80\x99s product offering
• Own the technical solution design
• Provide technical consultancy to all involved participants
• Participate in delivery and implementation phases of the project

• 5+ years of working experience with Core Avaya Aura including Communication Manager, System Manager, Session Manager, AES/CTI Integration, Media Servers, Media Gateways
• UK SC/NPPV3 clearance is a must have
• Deep hands-on experience with Avaya Call Center Elite implementation and call flows design
• Expertise with Avaya Breeze, including IX Workplace Attendant
• Comprehensive understanding of resiliency and redundancy
• Familiarity with Avaya SIP/SBC, SIP/H323 endpoints
• Working-on experience with call recording integration
• Excellent communication and strong customer relationship experience
• Certified to ACIS and ACSS in Core and Elite are nice-to have

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Miratech