Job Description

Job id: 075290. Salary: \xc2\xa336,532-\xc2\xa341,299 per annum, including London Weighting Allowance.

Posted: 22 September 2023. Closing date: 15 October 2023.

Business unit: IT. Department: End User Services.

Contact details: Tom Berry. tom.berry@kcl.ac.uk

Location: Strand Campus. Category: Professional & Support Services.

Job description

King\'s College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. We host more than 33, 000 students from over 190 countries around the world.

King\'s AV Services is recruiting a Senior Audio Visual Technician to work within a dedicated AV team, supporting a wide range of AV and IT user-facing systems to deliver teaching and lectures as well as both internal and external events. We offer a generous pay and benefits package, which includes season ticket loans, bike to work scheme, on-site gyms and 27 days annual leave in addition to two wellbeing days, and several University closure days at Easter, Christmas and the New Year.

We are looking for a self-motivated individual with excellent customer service and technical skills who will deliver a first-class user experience for staff, students, and visitors via in-person support, telephone calls, email, and Microsoft Teams.

The role will be primarily based at our Campus on The Strand, next to Somerset House. You will provide support to our lecture theatres, classrooms, meeting rooms and other spaces. Your daily duties will include supporting users and maintaining devices including Crestron control systems, PCs, data projectors, PA systems, smart boards, visualisers, lecture capture, and other AV equipment.

Other responsibilities include managing AV bookings, ensuring that the required AV equipment is available and functioning in the rooms or delivered as required for lectures, functions, and events; using remote tools to monitor and assist users; audio and video recording of lectures and events; and Microsoft Teams support for hybrid meetings and HyFlex teaching.

As a senior technician you will be the technical and customer escalation point for junior team members, help to identify service improvements, shape our AV standards, and be able to work independently or under the supervision of the AV Supervisor. You will have proven technical experience in an AV specialism with a good understanding of the underlying theory.

You will take the initiative in arranging and supporting live events, video production requests, and maintenance issues.

This post will be offered on an indefinite contract

This is a full-time post - 100% full time equivalent

Key responsibilities

• Supporting teaching, events, and meetings
• Install, monitor and maintain a broad range of technical AV equipment, systems and software
• Providing technical support to team members
• Managing support tickets and bookings within applicable SLAs
• Participate in the continual service improvement process
• To exercise sound professional and technical knowledge and to keep up to date with new developments / best practice
• To contribute to our knowledge base and documentation as required and adhere to University\'s IT policy
• Function as an ambassador providing advice and knowledge where appropriate
• Assist in witness testing, ensuring adherence to the AV standards, as required

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience

Essential criteria

1. Proven level of technical knowledge and understanding of a wide range of audio visual services such as display systems, PA systems, smart boards, visualisers, lecture capture, and other AV equipment, specifically Crestron, Dante and Q-SYS systems

2. Excellent diagnostic and problem-solving skills

3. Must have demonstrable experience in AV or relevant technical industry experience (film/theatre/music/events).

4. Experience of working effectively as part of a team, particularly with regards to delivering services, problem solving and being a point of escalation.

5. Ability to work under pressure and meet challenging deadlines

6. Educated to degree level or equivalent (HNC, A level, NVQ 3, HND level or equivalent with relevant experience)

7. AV related technical qualification

8. Good standard of written and spoken English

9. Ability to manage and prioritise own workload effectively

10. Knowledge of computer (Windows, macOS and Linux) and mobile (iOS, iPadOS and Android) operating systems

11. Intermediate level of one of the following fields, and advanced level of two or more of their component disciplines:

a. Events support (event planning, stage management, live sound/lighting/vision mixing, videoconferencing)

b. Production (camera, lighting and sound; photography, video editing, sound mixing)

c. sound engineering, acoustics, electronics

d. Crestron programming (or similar)

e. AV integration and design

Desirable criteria

1. Able to install, configure, upgrade and test desktop computers (both Windows and macOS)

2. AV related membership of a recognised organisation (CTS, AES, IOA, AVIXA etc)

3. Previous experience in production of events from conception through to completion

Further information

Due to the service nature of the post out of hours work and attendance when necessary is expected as per the IT Systems Out of Hours arrangements.

King\'s College London