Job Description

Nationwide is leveraging the power of Cloud, DevOps and Agile to bring teams together and create compelling Digital experiences for members of today and tomorrow. At the same time, wexe2x80x99re investing in our branches and contact centres to create the best blend of human and digital service.We have an ambitious strategy to transform our technology to support our members; the xe2x80x98Customer Servicingxe2x80x99 domain is at the heart of this focus. Our xe2x80x98Conversational Bankingxe2x80x99 value stream drives the systems used by our front-line colleagues to support our members. Our focus is across two core areas:

• Conversational Banking - Voice: Wexe2x80x99re progressing with our next stage of modernising our AWS based contact centre
• Conversational Banking - Chat: Giving our members more choice on how they communicate with us by offering chatbots and virtual assistants as a way to start a contact.

- As part of this team, you will be responsible for providing best practice knowledge, knowledge share and mentoring, as well as line management to team of Conversational Banking engineers who use DevOps tooling as well as application engineer tech stacks to provide industry leading technology solutions that are highly robust and scalable. The technical platforms you should have advanced knowledge of are NodeJS, Python, Kubernetes, AWS EKS clusters & other AWS services as well as MongoDB- Ensuring the quality of any solution, by providing design and build expertise particularly for more junior engineers, calling out any issues with code and ensuring that best practice is applied. You will be expected to walk through any designs and clarify that requirements are being met along with technical oversight, whilst adhering to any best practiceThis is a fantastic opportunity to join at team at a time of real change, where you will be at the heart of driving the Conversational Banking agenda, and able to make a real impact. The successful candidate will have a broad range of experience of AWS application estates, along with experience of driving modernisation agendas to adopt and exploit cloud native technology in a regulated environment.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What youxe2x80x99ll be doingJoining the Conversational Banking value stream, you will work across our Chat platform, as well as assisting on our Voice platform ensuring efficient use of our microservices & AWS Connect and supporting the Engineers working in development teams.As an engineer, you will be involved in developing and maintaining the Conversational Banking xe2x80x93 Chat solution, using NodeJS, MongoDB, Docker and other technologies to deliver a seamless and efficient customer contact experience. You will collaborate with other engineers, product owners, and stakeholders to deliver high-quality solutions that meet the needs of our members and the business. You will also follow the CTO guard rails and best practices to ensure compliance, security, and traceability of your work.As part of the Conversational Banking Chat team, you will be responsible for designing, developing, testing, deploying, and monitoring the platform features and components, using agile methodologies and DevOps practices. You will also participate in code reviews, peer feedback, and knowledge sharing sessions, to ensure the quality and consistency of the code base. You will also contribute to the continuous improvement of the platform architecture, performance, and security, by applying industry standards and best practices, and by exploring new technologies and tools.For this role, you will also be mentoring and providing support and guidance to more junior engineers, whilst aligning to the strategic direction outlined by the Lead Engineer.You will provide application development knowledge and experience to help drive improvements by the wider team. You will also help remove blockers for the team, helping them to increase maturity in agile and DevOps approaches to improve flow and quality. In the regulated environment that we work within, you will be responsible for ensuring that all CTO guard rails are adhered to, enabling traceability and evidence for the direction taken.About youWe need somebody with:

• Expertise experience using at least one modern programming language: Python or Node.js
• The ability to understand complex problems, providing root cause analysis, and identifying options for resolution, that meet industry standards and best practice
• Good skills in Agile and DevOps processes, techniques, and modern toolsets, within the AWS cloud
• Good understanding of ChatBots or other Natural Language Processing solutions
• AWS Certification and/or existing knowledge of AWS Connect, LivePerson or Natural Language Processing solutions
• Knowledge of Financial services and the design and delivery of Conversational Banking solutions
• Knowledge or interest in Site Reliability Engineering (SRE) principles

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. Itxe2x80x99s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like youxe2x80x99re sending an application into a black hole. We review each application individually. So, itxe2x80x99s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras youxe2x80x99ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension xe2x80x93 if you put in 7% of your salary, wexe2x80x99ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub xe2x80x93 Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us differentNationwide is the worldxe2x80x99s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UKxe2x80x99s population. Wexe2x80x99ve got the scale to compete with the big banks, but wexe2x80x99re not a bank.As a building society, wexe2x80x99re owned by our members xe2x80x93 thatxe2x80x99s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose xe2x80x93 Banking xe2x80x93 but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. Youxe2x80x99ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. Youxe2x80x99ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they donxe2x80x99t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the xe2x80x98Apply Nowxe2x80x99 button. Youxe2x80x99ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.#LI-POST

Nationwide