Job Description

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About the Role

As a Senior Administrator for an autism and ADHD diagnostic assessment service, you will play a key role in supporting the day-to-day oversight of the open caseloads. You will provide administrative and operational support, contribute to service improvements, and assist in training and compliance activities.


This role requires regular collaboration with team/department leads, service managers, administrative teams, and external stakeholders to maintain a well-functioning and patient-focused service.

Operational Support

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Oversee the administration of the patient caseload on the electronic record systems: from referral receipt to post-assessment report completion and discharge monitoring, ensuring patients move swiftly through the diagnostic process. Daily, weekly and monthly monitoring all stages of the patient journey to ensure patients move through various stages within KPI and are seen within the KPI. Ensure all cases have a registered GP Oversee all new enquiries received, monitoring conversion rates of enquiries to new referrals and in collaboration with the service manager, ensuring planned assessment activity meets this demand.

(Self-funded service only)

Provide regular activity and data reports (using templates provided) to the relevant manager Identify and escalate any potential bottlenecks or issues for their attention

Quality and Compliance

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Support with the completion of service audits in line with CQC standards, contractual obligations and internal processes Assist the quality team with investigations into complaints or incidents, identifying root causes, implementing corrective actions, and sharing findings with the team to promote continuous improvement. Suggest recommendations for best practices and quality improvements to enhance patient experience and satisfaction. Support managers with training requirements within the administrative teams, ensuring staff are informed of best practices.

Administrative Support

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Regularly undertaking routine administrative tasks within KPIs to support the wider teams including telephone/email enquiries, referral uploads, client engagement and discharges. Participate in the review and design of all internal and external communications e.g. guides, letters etc. (for manager approval) Create and maintain standard operating procedures (SOPs) in line with process changes (for manager approval)

Stakeholder Collaboration

Produce monthly presentations for internal or external stakeholders, detailing service activity and data. Where applicable, attend regular contract review meetings with external stakeholders. Act as a central point of contact for external stakeholders (commissioners, GPs, schools, etc.) ensuring clear and responsive communication.

Continuous Improvement and Strategic Input

Regularly assess service processes, identifying opportunities for improvement in line with best practices and evolving healthcare needs. Participate in the review and design of all internal and external communications e.g. standard operating procedures, guides, letters etc. Create and maintain SOPs in line with process changes.

Person Specification

Proven experience of working in a similar role in an NHS or private health service environment. Strong IT skills including Excel - the ability to collate, present and interpret data. Experience with or desire to learn PowerBI. Has excellent interpersonal skills and is confident building and maintaining professional working relationships with internal and external stakeholders. Is happy assisting with de-escalation, negative feedback and complaints where required. Strong problem-solving abilities, particularly in addressing and resolving operational challenges and bottlenecks. Confidence to raise concerns with management.

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

The best possible customer service The most efficient and effective clinical work A thriving and engaged workforce A truly inclusive organisation.

Benefits include:

Enhanced annual leave of 32 days a year (inclusive of bank holidays). Flexible annual leave scheme providing the ability to buy or sell back additional days. Well-being days. Pension scheme (with the option of enhancing via salary sacrifice). Cycle to work scheme. Birthday lie in. Free breakfast, including 'pastry Mondays'. Funded social events. Staff well-being bursary scheme.

Additional Information / Contacting Us

For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 01227 202155 for more information. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you. * Please note, Psicon operate a 'safer recruitment' policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.