Job Description

Pan Pacific London brings understated, comforting, and approachable luxury to London's premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest focused Security Officer to join our incredible Security team at Pan Pacific London. You show confidence, empathy and professionalism when dealing with guests and associates alike.


You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

As a Security Officer in Security, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Security Officer will include but not be limited to:


To patrol all floors To carry out documented fire route patrols To assist in escorting any persons acting undesirably off the premises, using the departmental SOP To ensure that only current associates are permitted to enter the hotel via the designated associate entrance and to ensure that all ex-associates do not enter the company premises to ensure all contractors and visitors are recorded and issued visitor and contractor passes To be full conversant in the use of the hotel locking systems to allocate associate keys accordingly and to delete all reported missing keys as instructed To ensure that all property reported lost on the premises is correctly recorded and enquiries made to trace and restore it To report and inform HODs of any hazards to safety that comes to your notice To update the accident book, follow up on all accident investigations

BENEFITS OF WORKING AS A SECURITY OFFICER AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:


Access to Mental Health First Aiders

Celebrate your Birthday with an extra day off Cycle to Work Scheme

Referral Scheme

Seasonal Ticket Loan

Enhanced Maternity and Paternity Policy

Eye Care Voucher Scheme

Social & Employee Wellness Activities

Employee Assistance Programme including 24/7 virtual GP and financial advisors

2 Hotel-Wide Social Events a year as well as additional social gatherings

Flexible Work Policy

Dry cleaning for uniforms and work attire Reward and Recognition - Star of the Month, Manager of the Quarter and Star of the Year

Guest Experience Programme Discount on our Food and Beverage Outlets

Discount on Internal Spa Treatments

Culture Club - Focuses on Diversity and Inclusion

Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

Complimentary meals prepared for you by our chefs

2 Study Days per year (fully paid and in addition to your annual leave)

2 Volunteer Days per year (fully paid and in addition to your annual leave)

Progression - our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.


Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:


Hotel of the Year, Group 2023 | Catey Awards Hotel of the Year, London 2022/2023 | AA Hospitality Awards Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can't wait to welcome you.

Please note that all applicants for the Security Officer must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for Security Officer role will be required from all candidates.

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