Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives \xe2\x80\x94 beginning with our own. That\xe2\x80\x99s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Summary

Salary: \xc2\xa329,000

Hours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days, x2 Nights, x4 Days Off. Overtime available. Operate 24/7/365

Location: 33 Grosvenor Place, London, SW1X 7HY

Contract: Permanent

Who are we?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 65,000 caregivers worldwide and continue to drive innovation in healthcare.

We opened our first healthcare facility in London in 2021 and our state-of-the art 184 bed hospital in 2022. With over 100 years of history, our \xe2\x80\x9cPatients First\xe2\x80\x9d philosophy will be at the heart of Cleveland Clinic London and the goal of our team is to create an environment that continues to deliver world-class clinical care.

What are we looking for?

Reporting to the Protective Services Supervisor the Control Room Operator assists the Protective Services Department in leading Cleveland Clinic London\xe2\x80\x99s (CCL) Regional Security Operations, London Security Operations Center (LSOC), combined with emergency & disaster management functions to reduce risks to people, property and activities in the organization.

The control room operator will also assist in coordinating CCL\xe2\x80\x99s response to an emergency. In this capacity they will also support the response teams for the various emergency code calls (First response) teams.

The control room operator is responsible for the operational and technical and administrative functions of the Protective Services Department when on duty. They acts as a resource for the team members working on shifts.

What will your duties include?

Process incoming and outgoing communications in the Security Operations Center

Monitor PSIM, fire panels, access control, cameras and other equipment to provide vital information to dispatched responders

Receive and transmit all security and emergency information over multiple systems including two-way radio, Emergency management systems, Wi-Fi devices, Overhead Page

Collaborate with Caregivers to ensure a safe and secure environment for patients, visitors and Caregivers

Lead projects associated with the strategic initiatives

Develop and prepare presentations to various audiences

Ensure the LSOC is operated and complies with legal and regulatory requirements such as CQC, joint commission and SIA licensing requirements

What we need from you?

Valid SIA Public Space Surveillance (CCTV) license (Essential)

Security NVQ\xe2\x80\x99s (Essential)

Control Room experience (Essential)

Military or Police experience (Preferable)

Valid SIA Door Supervisor (Preferable)

Up to date Security experience within a corporate or healthcare background (Highly Preferable)

Demonstrable operational experience responding to emergencies and incidents in line with an Emergency Operations Plan and Business Continuity Plan for a large organizations, preferably in a major city (Essential)

Demonstrable experience using up to date technology and supporting the team of a 24/7 security operations center (LSOC) for regional requests relating to emergency management, investigations, access and egress control, badging, CCTV surveillance and linked third party management systems (Essential)

Experienced and confident in emergency situations such as evacuations, disturbances & building lockdowns, with the ability to take operational control of first responders and by working within defined processes and procedures guide your team and the organization (Essential)

Demonstrable experience in a demanding security operations environment (Essential)

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

210 hours Annual leave

Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange

Private Medical Insurance and Private Dental Insurance

Life Assurance

Discounted gym facilities in our Admin Office Building

Employee Assistance Programme

Seasonal Ticket Loans

If you would like to know more, please email recruitment@ccf.org or click apply below.

The closing date is the 11/08/2023 however due to application numbers we may have to close the role early.

Please see Important Information below:

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

\xe2\x80\x9cLet\xe2\x80\x99s deliver World Class care together!\xe2\x80\x9d

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

Cleveland Clinic London