Job Description

The closing date is 11th May 2025

Job summary

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We are looking for a dedicated and enthusiastic Secretary to join our Community Mental Health Team. This is a full-time position, ideal for someone who is passionate about delivering high-quality patient care and supporting a busy clinical team.


As a key member of our administrative support team, you will provide comprehensive secretarial support to clinicians and allied health professionals. This role requires someone who is proactive, well-organised, and able to work both independently and collaboratively.


You will be working alongside an experienced secretary, so strong collaboration and mutual support are essential.


If you're a motivated and reliable professional looking for a rewarding role in mental health services, we'd love to hear from you.

Main duties, tasks & skills required

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Communicate with patients and colleagues, internal and external


Monitor several email inboxes, ensuring anything urgent is flagged appropriately


Deal with day to day referrals



Make and receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary



Prioritise own work efficiently and effectively, highlighting any issues to the Band 4



Type all forms of clinical correspondence


Take notes and minutes regularly at clinical meetings

About us

------------


At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breath-taking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


For a full list of duties and responsibilities, please refer to the attached and Person Specification

Person specification

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Qualifications

####

Essential

Level III Word Processing or Typing qualification


####

Desirable

NVQ Level 3 Business Administration


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Experience

####

Essential

Previous administrative experience


Experience of setting up and maintaining office systems and procedures that support the smooth running of the department


Knowledge and experience of Microsoft Office Packages


Minute taking




####

Desirable

Experience of contact with users of mental health services


###

Additional Criteria

####

Essential

Compassionate with exceptional interpersonal skills with the ability to communicate effectively with patients,carers and relatives,remaining sensitive and empathetic


Listens to others views on respecting and valuing individual patient needs


Professional and patient focussed approach with inspirational skills,acting as a role model to colleagues and junior staff members


Excellent organisational skills,ability to manage own time and plan timed activities for staff and patients


Ability to recognise and manage challenging situations in a calm and professional manner


Able to take instruction and direction and work effectively as part of a team


Ability to record and retrieve information on charts/paper and electronic patient records


High standards of written communication skills with the ability to use email and internet


Able to work independently and prioritise workload with some supervision


Excellent interpersonal and communication skills,both written and verbal


###

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


###

For help with your application, contact:

Charlotte Morrison


charlotte.morrison2@somersetft.nhs.uk


01749836600


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Pay scheme

Agenda for Change


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Band

Band 3


###

Salary

24625.00 to 25674.00 Yearly
###

Contract

Permanent


###

Working pattern

Full-Time


###

Reference number

184-OL-GR-2208


###

Job locations

The Bridge

Glastonbury Road

Wells

Somerset

BA5 1TJ