Job Description

School Student and Programmes Hub Manager \xe2\x80\x93 \xc2\xa327.70ph plus Hol Pay \xe2\x80\x93 SE London

Start beginning of August 2023 for two months initially

Managing a School based team, the School Student and Programmes Hub Manager will work closely with Heads of School, Heads of Academic Departments and key academic staff to provide consistent management and delivery of multi-channel front line services, programme administration and discipline-specific services.

Responsible for effective delivery of relevant central services across the school ensuring timely and effective delivery in accordance with College priorities, timelines and policies. Ensuring consistency of processes, quality and efficacy of service, the role holder will ensure the team provides a high level of support to students and academics.

MAIN DUTIES AND RESPONSIBILITIES
Management

• Working closely with the Deputy Academic Registrar, Heads of School, Heads of Department and other School Student and Programmes Hub Managers to contribute to operational planning, delivery of high quality services and managing change.
• To manage resources effectively across the team, working with other School Student and Programmes Hub Managers
• To manage changes to processes, systems and ways of working across the College.
• To work closely with School based administration teams, technical teams and other departmental staff, as necessary, to deliver effective and efficient student facing services

Service Delivery * To manage multi-channel front line services for all students in the School ensuring they receive consistent information, advice and guidance.

• To develop an integrated operating plan covering key elements of programme administration.
• To have detailed knowledge of programme structures in the academic departments based within the school and ensure key administrative activities are resourced across the different phases of the student lifecycle, including any discipline specific activity.
• Manage administrative activities supporting Personal Tutoring.
• Manage services to support Student Voice within departments of the School.
• Monitor and review service delivery on a continual basis to ensure compliance with timeframes, expectations, key performance indicators and service level agreements, providing feedback to team members and setting clear expectations.
• To coordinate the completion of health and safety risk assessments for programmes.
• To develop and improve services, in liaison with other Hub Managers and the Deputy Academic Registrar, by obtaining and responding to feedback from students and academic departments, identifying and implementing new ways of working To work flexibly as part of a team, supporting others in times of high-volume activity, and reporting on resource issues to the Deputy Academic Registrarin a timely manner, covering staff absence as and when required.
• To undertake local line management life-cycle processes, from recruitment, through induction, probation, performance management, enabling development and training activities and completing exit processes.
• To manage stage one complaints relating to the service area, resolving them quickly, and have oversight of stage one complaints where they are reported to theSchool Student and Programmes Hub .
• To contribute to the development of and ensure the effective implementation of regulation, policy and procedure of relevant areas of student and academic administration.

PERSON SPECIFICATION

• Experience of having a longer term view of service provision, and the ability to plan for both the immediate future and the longer term where developments may be in progress.
• Experience of managing stakeholders\xe2\x80\x99 needs and expectations.
• Experience of successfully developing and implementing processes and procedures which underpin new ways of working.
• Experience of managing a range of services to support students and academic administration.
• Experience of addressing complaints and service setbacks in a professional and efficient manner.
• Experience of managinga team and line management.
• Knowledge and understanding of core academic and administrative functions in higher education, including knowledge of working within academic regulations and policies.
• Excellent organisational and time management skills, with the ability to prioritise effectively and delegate tasks appropriately and work to tight deadlines.
• Strong numeracy skills and ability to extract, analyse and present complex numerical data.
• Good IT skills across Microsoft Office suite and a willingness to learn new packages as required.

Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Gray & Associates Recruitment