Job Description

Role: Scheme Coordinator - Temporary - Craigavon
Job Overview
VANRATH are assisting our client, a well-established and respected organisation in their search for a Scheme Coordinator. You will work to deliver an enhanced housing management service to independent living residents, ensuring top-quality service in accordance with internal procedures and regulatory standards.

• Salary: xc2xa322,500 - xc2xa323,500 pro rata
• 30 hours per week
• Temporary cover

Key Responsibilities:

• Engage with tenants and ensure their support needs are responded to efficiently and effectively in line with support plans.
• Maintain regular contact with tenants and stay informed about their circumstances.
• Collaborate with neighbouring Co-ordinators and work flexibly in this area as required.
• Be accountable for initial assessments and support plans in accordance with Supporting People requirements and our service standards.
• Work alongside the Housing Officer for the scheme, delivering services that matter, in accordance with requirements.
• Keep accurate and up-to-date records, making full use of ICT opportunities available to deliver an efficient and high-standard service within agreed timescales.
• Work collaboratively with partnering agencies and stakeholders, including GPs, social workers, relatives, and/or next of kin, to deliver key services to our tenants.
• Ensure emergency calls are responded to in a supportive manner and manage emergency situations appropriately by seeking advice from the Housing Officer as necessary.

Essential Criteria:

• Good understanding of what great customer experience looks like.
• Previous experience of working with computer packages.
• Good written and verbal communication skills including the ability to communicate sensitive and important information.
• Organised and able to balance several ongoing tasks at the same time, whilst understanding the importance of accurate recording.
• Compassion and empathy to work with people in a housing-related field.
• Ability to use initiative, take responsibility and deal appropriately with difficult and challenging situations.
• Ability to supervise staff and liaise with contractors to ensure a high standard of service.
• A flexible approach to working hours and ability to work out of hours when required.

For further information on this job, or any other Business Support role in Northern Ireland, apply via the link or contact Ryan Sykes for a confidential chat today. VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers.

Vanrath