Job Description

Responsibilities

• Provide administrative support to customers, answering telephones, responding to emails, processing post and other communication channels as appropriate.
• Provide financial and service advice to customers, the Commercial Waste team and other Council Officers as required, using a variety of communication tools, including MS Office package and other relevant products.
• Provide administrative system support to the Commercial Waste team, processing digital and analogue documents, accurately inputting information into a variety of databases, maintaining accurate records, managing precise digital and analogue filing and retrieval processes. Undertake annual administrative functions for documentation renewal and retention.
• Undertake two-way communications with the Contractor, including providing accurate notifications for all new, amended, and cancelled services, monitoring and reconciling completed work tasks, reviewing service exemptions, and resolving customer service issues and complaints.
• Check daily exemptions reports raised by the waste contractor and missed collections raised by the customers, liaising with the Contractor, Commercial Waste team and customers to resolve all queries accordingly.

Requirements

• Experience working in a council is ESSENTIAL
• Administrative support experience
• Customer Service Experience
• GDPR
• Must be available to interview online

Contract

• Monday to Friday 9am to 5pm (in office)
• Initial 3 month contract
• PAYE via Umbrella

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Vox Network Consultants