Job Description

Description

Position at Wind River

Sales Support Manager
EMEA Region

About Wind River
Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defence, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy.

The company\'s software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions - such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers - and in recent 5G milestones - including the world\'s first successful 5G data session with Verizon and in building one of the largest Open RAN networks in the world with Vodafone.

The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a \xe2\x80\x9cTop Workplace\xe2\x80\x9d for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.

ABOUT THE OPPORTUNITY

The Sales Support Manager will lead a Sales Support Team, whose \xe2\x80\x9cMission\xe2\x80\x9d is to support the sales team in all aspects of the operation tasks that form part of the sales process, allowing our sales professionals to concentrate on seeking out new business, fresh logos and maintaining, developing, and extending existing customer relationships. This individual will supervise our EMEA QTO Team and work with our Sales Teams across a wide range of market vertical sectors, including: Industrial, Consumer, Networking and A&D organizations.

Interface & Collaboration

The Sales Support Manager will lead the EMEA Sales Support Team that works in conjunction with other sales colleagues across the EMEA region, and work with various groups like Finance, Export, and Legal departments on a regular basis to support the sales team during the entire sales process life cycle. The main objectives are leading the EMEA sales support team, customer satisfaction and sales team satisfaction.

Responsibilities:

• Manages team of employees who handle quote creation to processing orders for the EMEA region
• Keep open communication with the QTO Manager regarding Team issues, including: order status, challenges, team performance, etc.
• Recruit, hire, provide coaching and training to team members.
• Lead, manage and motivate team members consistent with company policies and culture of continuous improvement and growth.
• Data Quality Management of CRM and booking system through-Monitoring reports to ensure orders and service contracts are processed in a timely manner, holds are removed, and orders are fulfilled as requested.
• Prepare quotes and generate proposals out of Salesforce/CPQ in cooperation with the sales team (Inside Account Executive and Account Manager).
• Order processing/booking

• Book/invoice orders and get licensing information ready for the customer
• Manage non-standard supplier conditions: coordination with Legal (special licensing terms) and with Finance (special payment terms)
• Create standard legal document
• Manage internal document compliance: (specific documents and conventions, order form/exhibit countersignature)
• Handling and tracking customer requests

• Order and delivery notices
• Certificates of origin/conformity certificates
• Name changes/assignment of licenses
• Customer questionnaires and survey documents
• Status updates
• Update and keep consistent the Sales Force and ORACLE database

ABOUT YOU: Core Competencies & Demonstrated Success

• 3-5 years of related professional experience
• Constructive & open-minded personality
• Desire to work in a team, contributing where-ever necessary to ensure the \xe2\x80\x9cjob gets done\xe2\x80\x9d Flexible, Constructive & open-minded personality
• Excellent communication skills
• Flexible, Constructive & open-minded personality
• Ability to work under pressure, particularly at quarter and year-end.
• Advanced time management skills
• Fluent English language knowledge, both written and spoken
• Experience with Excel, Word, MS office, Sales Force/CPQ, Oracle

EDUCATION : Bachelor\'s degree or equivalent experience

Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Diversity is foundational for Wind River\'s business success. We want to be a workplace of choice for all people and we value the unique perspectives offered by a diverse workforce. Wind River does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status, age, ancestry, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This principle applies to all areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and social and recreational programs.

Wind River desires to be an employer of choice with an inclusive environment for all individuals. As part of this goal and in compliance with various laws and regulations, Wind River provides reasonable accommodation to applicants and employees. Requests for reasonable accommodation for applicants and employees are examined on a case-by-case basis. Please let us know if you need a reasonable accommodation for any part of the application, interviewing, hiring or at any other time during the employment process. You can email us at: . Please do not include personal medical information in the email.

Wind River