Job Description

Location : Head Office - West Didsbury, UK Job Advert

Sales Services Administrator

Reporting to the Sales Services Manager, the Sales Services Administrator will be responsible for providing efficient and effective

administrative sales and post-sales support to the Sales Services team and for delivering excellent customer service to all

tenants and home-owners, playing a proactive role in helping the team to achieve all targets.

What you\xe2\x80\x99ll be doing

• Providing a high quality sales and post sales administration service to the Sales Services team

• Ensuring a friendly, professional, and customer focussed sales service for customers across a range of sales

types including Shared ownership Resales and Staircasing, Right to Acquire and Right to Buy, Lease

extensions and assignment, Repossession and Leasehold and freehold sales

• Explaining and providing customer and applicant guidance for sales procedures, legal terms and processes

• Assisting in achieving sales and delivering customer satisfaction to meet Plumlife sales targets, timescales

and standards

• Being the first point of contact for new customer enquiries and ensure all telephone, website, email and

webchat enquiries are effectively managed to deliver optimum customer experience

• Supporting the Sales Services Consultants and Sales Services Specialist in proactively progressing a wide

range of sales and transaction types, including but not limited to: processing all Right to Acquire and Right to

Buy applications, liaising with Finance and Neighbourhood teams to establish eligibility; using the Land

Registry portal to obtain information as required; instructing solicitors and responding to legal enquiries.

• Follow policies and procedures at all times

• Providing back up cover for other members of Sales Team as appropriate.

What you\xe2\x80\x99ll need

• Experience of providing effective administrative support.

• To be well organised, with the ability to deliver a structured and effective approach to work.

• The ability to work collaboratively with staff/other stakeholders to give information/find information/resolve

problems

• A good attention to detail

• Excellent verbal and written communication.

• Experienced in dealing with customer queries.

• Ability to manage and balance competing priorities.

Desirable

• Understanding of property sales processes and the legal conveyancing process

• Understanding of Shared Ownership as a product

• Experience in a sales, after sales or a property related environment.

What we need from you

• An understanding of our residents and willingness to deliver exceptional customer service;

• To be professional and value led with integrity, inclusivity and respect for diversity

• An ability to work flexibly and when needed outside normal working hours

• To be committed to work in partnership with others for the benefit of Great Places

• The desire to work as part of a team with a positive attitude

• To be an effective communicator and the ability to deal with our customers patiently in both written and

verbal communication

• To have strong organisational and time management skills

What we give you in return for your hard work and commitment

• Pension |DC Scheme (up to 10% contribution from both colleague and Great Places)

• WPA |Healthcare auto enrolled at no contribution level with \xc2\xa31250 of savings available- option to

increase & add on family members

• The Market Place |high street, restaurant & supermarket discounts, gym memberships, cycle to

work, smart tech loans and much more

• Annual Leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays

• Lottery | Monthly draw with 1st @ \xc2\xa3250, 2nd @ \xc2\xa375 and 3rd @ \xc2\xa350

• Savings Club | You can put aside money each month for 11 months to help you save for that special

something (pays out in Novembers salary)

• Sharing Greatness | Our colleague incentive scheme where colleagues can earn \xc2\xa3300 by helping

the business achieve business targets.

• Help with transport | We offer season ticket loans, an affordable way to purchase season tickets

for public transport at discounted rates .

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great

services, all your benefits can be used inside and outside of work Hours 35
Department Plumlife Sales
Job Type Permanent
Contract Type Full time
Salary Up to \xc2\xa325,000

Great Places Housing Group