Job Description

Job Advertisement

Position:

Office Manager (Sales-Focused)

Company:

Spittlywood

Location:

Kent, UK

About Spittlywood:

Spittlywood is a well-established medium-sized joinery manufacturer located in the heart of Kent. With a rich history spanning over 20 years, we take pride in crafting high-quality bespoke joinery solutions for residential and commercial projects.

Role Overview:

We are seeking an experienced, detail-oriented, and sales-driven Office Manager to oversee day-to-day operations and contribute to our sales efforts. The successful candidate will not only manage various administrative tasks and streamline workflow across departments but will also play a key role in following up on enquiries, managing client relationships, and driving sales growth. Your ability to proactively engage with clients and ensure smooth project management will be essential in supporting Spittlywood's continued success.

Key Responsibilities:

Sales & Client Relationship Management:

Follow up on client enquiries, nurture leads, and convert them into sales opportunities. Generate quotes using pricing software, track responses, and proactively follow up with potential clients. Build and maintain strong relationships with clients to drive repeat business and referrals. Assist in the development and execution of sales strategies in collaboration with the director and sales team.

Office & Operations Management:

Manage staff holiday bookings and ensure adequate coverage is maintained. Schedule work for the workshop, coordinating with the production manager to meet project deadlines. Place orders for materials and monitor inventory levels to support production requirements. Liaise with the production manager to manage targets and client deadlines effectively. Keep management software up to date, tracking job progress and updating project statuses.

CRM & Data Management:

Utilise the company CRM system to maintain client information, track follow-ups, and manage outstanding tasks. Ensure that all client communications are logged, and future sales opportunities are maximised.

Process Improvement & Administration:

Collaborate with the director to systemise production and administrative processes, including managing training records, assessments, and time sheets. Work alongside the production manager to ensure staff are adequately trained and document their tasks. Monitor vehicle servicing schedules, MOT, and other maintenance requirements. Expand and update health and safety policy documents, ensuring compliance and managing information effectively.

Requirements:

Proven experience in office management or a related administrative role, with a strong emphasis on sales support and client relationship management. Excellent organisational and multitasking abilities. Strong communication and interpersonal skills, with a customer-centric approach. Proficiency in using management software, CRM systems, and Microsoft Office Suite. Ability to work collaboratively with cross-functional teams and adapt to changing priorities. Knowledge of health and safety regulations and experience in policy management is desirable. Experience in a sales environment, especially in generating and following up on leads, will be a strong advantage.

Why Join Spittlywood:

At Spittlywood, we offer a dynamic and supportive work environment where your sales talents will be recognised and rewarded. As an Office Manager with a strong sales focus, you will play a critical role in driving the growth of our business while working alongside a passionate team committed to excellence in bespoke joinery.

How to Apply:

If you are ready to take on this exciting opportunity and make a significant contribution to our sales and business growth, please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role to sales@spittlywood.com

Join us at Spittlywood and be part of a passionate team dedicated to delivering excellence in joinery craftsmanship.

Application Deadline:

09/05/2025

Salary:

25K - 35K depending on experience, plus sales-related bonus of 5% of sales. Expected earnings of 60K plus including bonus.

Spittlywood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: 25,000.00-35,000.00 per year

Additional pay:

Performance bonus Yearly bonus
Benefits:

Company events Company pension Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Ashford TN26 2QW: reliably commute or plan to relocate before starting work (preferred)
Experience:

Office management: 2 years (preferred) Sales: 2 years (required)
Licence/Certification:

Driving Licence (required)
Willingness to travel:

25% (preferred)
Work Location: In person

Application deadline: 09/05/2025