Job Description

Your new role

Are you detail-oriented, customer-focused, and passionate about excellent care/support at all times? We're looking for a proactive and organised individual to join our team in a vital support role that bridges the gap between our customers, suppliers, and finance partners.


What you'll be doing
Responsibilities / Accountabilities: After completing your training, you'll step into a flexible hybrid role--spending 3 days in the office and 2 days working from the comfort of your home To ensure prompt and accurate data input To liaise effectively with finance companies and suppliers To provide customers with excellent care/support at all times Answering inbound enquiries from customers via telephone or email and provide and accurate response. Running daily reports and reconciling daily banking ensuring all anomalies are followed up to a conclusion Checking and processing returned customer finance agreements Ensure compliance at all times with internal policies / procedures and regulatory requirements

The role is for you if...
To be organised and be able to work to a dead line To be confident and able to communicate with customers over the telephone and email Attention to detail Reliable and trustworthy Computer and keyboard skills Customer service Administration skills Communication skills

About DFS

Did you know a DFS sofa is in one-third of Britain's homes?


Since 1969, we've been creating, marketing, and selling sofas that reflect people's unique styles and tastes. We've always led the market, bringing comfort and great design to communities both online and in person.


We're the UK's leading sofa retail specialist, but here's the secret to our success - it's our people. They're at the heart of what we do, and together, they're crafting us towards our ambitious future.