Job Description

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Description

Are you a natural communicator who thrives on the phone, doesn't shy away from rejection, and wants to make a real difference in people's health?

We're on the lookout for

enthusiastic, resilient individuals

to join our Patient Support Hub as part of a

dynamic outbound engagement team.

In this role, you'll be

reaching out to NHS patients

who are due important health assessments. Your

mission

will be to

encourage and motivate patients to book appointments

that could significantly

improve -- or even save -- their lives.

You'll be making high volumes of calls each week, handling objections, and using your interpersonal skills to inspire action.

Success

here

depends on your energy, your ability to build quick rapport, and your persistence

in the face of setbacks. If you have experience in outbound sales, door-to-door canvassing, or public fundraising, you'll already know the drive it takes to succeed -- and if you love that fast-paced challenge, we'd love to hear from you.

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Key Responsibilities

Make 150+ outbound calls daily

to patients needing clinical assessments or health-related interventions.

Consistently achieve set targets

for bookings on a daily, weekly, and monthly basis.

Communicate with patients

to inform, motivate, and secure appointment commitments.

Manage objections with professionalism and persistence

-- understanding that some patients may have been contacted previously.

Clearly explain the health benefits of attending appointments

and address any concerns to boost engagement.

Monitor your personal performance metrics

and actively participate in coaching sessions to sharpen your booking skills.

Accurately record call outcomes

and maintain up-to-date patient information in our systems.


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Skills, Knowledge and Expertise

(Required):

Target-driven mindset

-- You thrive on meeting KPIs and are motivated to achieve both personal and team goals.

Outstanding communicator

-- Skilled at building rapport, educating patients, and persuading even the most hesitant individuals.

Resilient and persistent

-- Comfortable handling frequent rejection and able to maintain energy, focus, and positivity throughout the day.

Fast learner

-- Able to quickly absorb and apply new information across a range of clinical topics (full training provided).

Fluent English speaker with solid IT proficiency

-- Previous experience with CRM systems is a bonus.

(Highly Desirable)

Experience in outbound calling, telesales, door-to-door, or fundraising

-- You're confident talking to strangers and love a challenge.###

Benefits

You'll join a high-energy, results-focused team with the opportunity to influence a rapidly expanding service.

Enjoy a

base salary of 24,000

, with the

potential to boost your total earnings up to 31,000 annually

through monthly performance commissions and an additional year-end bonus.###

About Penrose Health

Penrose Health | London is a brand that is dedicated to providing the best healthcare services to its patients. Our mission is to deliver top-quality care to all of our patients, and we strive to achieve this through various means. Firstly, we have created a highly skilled team of dedicated clinicians and non-clinicians who are available to look after our entire patient population. We also prioritize the establishment of a large, diverse, and permanent workforce within a healthy working environment, ensuring stability, growth, and continuity of care. We work closely with our partners at the CCG, Federations, and neighboring practices to ensure that our patients have access to a full range of essential and additional services. Moreover, we prioritize efficiency and effectiveness through the implementation of robust systems and processes. Our focus on maintaining strong governance ensures consistently high clinical standards across the board. We are proud to serve over 70,000 patients across 8 sites in South East London with the help of our dedicated team of over 170 employees. Our commitment to excellence is reflected in our Good rating by the Care Quality Commission and our high ratings on both NHS.UK and Google. Visit us at our conveniently located headquarters at 3 Kingfisher Square, London, England, SE8 5DA, United Kingdom, or reach out to us at hello@penrosehealth.co.uk. We value your privacy and adhere to the GDPR guidelines. Learn more about our career opportunities and our commitment to privacy through our website. Discover the Penrose Health experience today! Copyright Penrose Health 2021. Hours of operation can be found on our website.