Job Description

As Moorepay\'s Sales Support, you will provide hands on support to the Key Accounts and Customer Success team.

Reporting into the Head of Sales and Customer Success, key stakeholders include all members of the Sales Leadership Team, product development team and the security information team.

Key Accountabilities:

• Working through complaints and deciding the relevant owner/department, ensuring they own this cradle to grave.
• Ensure that clients are frequently updated, and their expectations managed accordingly.
• Progress & chase internally on technical questions and queries around compliance.
• Attend account review meetings to ensure that we capture a full summary of the actions and agreed next steps - circulate to relevant parties.
• Have processes in place to reduce hard & soft stops and subsequently ensure that these are dealt with in a timely manner and work through resolutions.
• Ensure that billing queries sit with the relevant department and are escalated when appropriate.
• Ensure clients who have queries and are raising to KA team due to no-response are chased internally and a satisfactory response delivered.
• Work with our operational teams to ensure feedback for all departments is logged in sugar.
• Manage Account Managements opportunities for improvement and cases within CRM.
• Find and report root cause issues.
• Maintain Key Accounts clients AT RISK with weekly updated RAG status, provide this data for the retention meeting.
• Maintain other performance spreadsheets month on month quarter on quarter.

Stakeholder Management:

• Work with the Head of Sales to maintain effective governance structures and processes to support ethical sales and sales in line with the Moorepay Sales methodology.
• Provide timely and accurate business reporting including metrics, scorecard, risk analysis.
• Building positive relationships with customers and colleagues.

Skills and experience

Skills and experience

• Excellent written and verbal communication skills.
• Strong skills in using excel.
• Creative and innovative thinking
• Problem-solving skills.
• Commercial thinking, teamworking skills and a great attention to detail.
• A good understanding of sales metrics and reporting and the ability to build reports in excel from scratch.
• Excellent customer service skills that is demonstrable at all levels of an organisation.
• Strong conflict resolution skills to ensure delivery of client-focused solutions.
• A strong understanding sales and marketing software including CRM (e.g. Salesforce or Sugar) and MS Office.
• Demonstrated ability to excel in a cross-functional working environment.
• Strong verbal and written communication skills.

About Us

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Manchester, Sheffield, Farnborough and Kochi (India). We\'re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here\'s what you\'ll gain if you join our team:

• A career packed with opportunity, in a stable and growing company.
• A flexible benefits package where you can choose your own tax-free benefits. From insurance and the Cycle to Work Scheme, to travel benefits and holiday trading - there\'s something for everyone.
• A comprehensive programme of learning and development.
• Generous pension contributions.
• A competitive base salary, often with performance-related bonuses and car allowances.

Salary Package

Competitive base salary.
25 days annual leave, plus your birthday off + bank holidays.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension.
Range of additional flexible benefits.

Zellis