Job Description

Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK\xe2\x80\x99s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines. Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivaled choice, exceptional quality and value for money. We continue to go from strength to strength and are now in a position to recruit a highly motivated and dedicated Sales Consultant to join the Star Clippers team based in our Ipswich Head Office. As well as a competitive base salary as above, there is also the opportunity to increase your monthly earnings based on performance with monthly targets for our generous incentive scheme. Star Clippers offer a cruise experience that is like no other. They offer an adventure on the waves which includes the atmosphere and character of traditional sailing but still with the comfort and luxury found on most modern cruises. Their small ship cruises will provide the opportunity to meet new people, see new places and, most of all, create the holiday experience of a lifetime. Reporting to the Reservations Manager, you will convert all enquiries into sales from telephone and email bookings. As the successful candidate, you will have an excellent telephone manner, be a confident communicator and have a positive and hard-working work ethic. Previous sales and customer service experience is required in this fast-paced environment, along with the motivation and drive to want to learn about the product we sell. You will have the satisfaction of booking our customers onto fabulous sailings, upselling our products but most importantly providing a fantastic service from the start of an enquiry right up until a booking has been made. This is a permanent full time role, working 35 hours per week (Monday to Saturday) you will be working 1 in 4 Saturdays, when a Saturday is worked you will have a day off mid week to compensate. This role is also available as a part-time option working a minimum of 3 days per week (salary will be pro-rata). Please see attached to this advert a full job description and a list of our Company benefits on offer. Our values are: Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do. Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way. Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today. Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together. Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community. Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.