Job Description

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Job description

Whether you're making your first journey or fiftieth, a trip to Fortnum & Mason is always an occasion to remember. After all, extraordinary food and drink, joy-giving things, and exceptional service have been the order of the day at 181 Piccadilly since 1707. Upon entering our Piccadilly flagship, you'll immediately be greeted by our most famous product, tea - and naturally its most celebrated compatriot the biscuit is not far away. Should you wish for a cup of something stronger, our coffee counter can be found here too.


Fortnum & Mason are looking for an exceptional Sales Associate to join our busy Ground Floor department. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.





Further to this, our successful candidate will:


Have a genuine passion for delivering Joy through great customer experience Demonstrate previous experience in a relevant role Demonstrate a knowledge of Health & Safety, and Food Hygiene standards Be ready to learn our products inside-out and demonstrate a constant hunger for knowledge Be able to work 37.5 hours on a rotating rota (including weekends).
In return, we offer fabulous benefits:


A competitive salary + paid overtime Discretionary annual bonus of up to 5% of annual salary A generous store and restaurant discount A subsidised staff restaurant which uses Fortnum's ingredients 28 days paid holiday (inc. bank holidays) a year, an extra day off for your birthday AND 5 extra wellbeing days off (post probation) Excellent pension scheme Defined development scheme to grow your career Exclusive access to out legendary 'Staff shop' sale Invitation to our annual staff party The opportunity to work for a multi-channel company that put digital first to better our ways of working And because we value your service with us, we give you additional annual leave and incredible gifts once you've been with us for 5 years




We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.