Job Description

As a Front of House Sales Associate, you are an essential part of a team that delivers the extraordinary service our customers expect and love from Selfridges during our magical period. Our customers are at the heart of everything we do, and what a better way to touch those hearts by bringing the Selfridges spirit to each and every one of our customers during the festive period.

As a Sales Associate you will:

• Deliver exceptional service to our customers by building rapport, sharing product knowledge and catering to their needs
• This role will include servicing both domestic and corporate customers
• Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
• Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling
• Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
• Be responsible for the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
• Understand and follow health, safety and security procedures, and play an active role in preventing stock loss

The Ideal Candidate

• A great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
• Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor\'s activity, along with taking part in supplier training
• Known to be a sales and service expert. You\'ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• Problem solving skills. You\'ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
• Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
• An example of our values, a trusted and respected colleague

For the festive period you will be required to work Christmas eve, Boxing day and New years day.

About the Company

Rewards and benefits

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

Generous annual leave that increases with length of service

Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations

Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies

Defined pension contribution scheme

Generous commission scheme

Enviable team member discount including sale previews and double discount days

Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment

Subsidised gym memberships

Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members

Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance

Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail\xe2\x80\xa6

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

To ensure every feels welcome, we offer support at every stage of the application and interview process. Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet

We\'re not ones to brag, but since you asked...Selfridges has won the award for The World\'s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a \'Best 25 Big Company to Work For 2020\' as awarded by The Sunday Times.

Selfridges

Salary London \xc2\xa312.45 / hr; Manchester & Birmingham \xc2\xa311.35 / hr
Hourly
Job Reference selfridges/TP/251546/4380
Contract Type Temp
Closing Date 30 September, 2023
Job Category Retail
Location London, United Kingdom
30 August, 2023

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Selfridges