Job Description

Our Experience Concierge team provide a bespoke service to our customers by offering the \xe2\x80\x9cGift of Experience\xe2\x80\x9d. Our experiences and events are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the \xe2\x80\x9cGift of Experience\xe2\x80\x9d to customers visiting the desk.

• Positively interact with customers by answering queries and providing guidance on our experiences and services
• Enable customers to choose the most suitable gift option for them, whether that\'s a health & beauty experience, a special event for children & families, or a luxury restaurant experience for example. Continue to deliver a unique service by maintaining customer care, e.g. responding to customer enquiries, booking and following up on requests about experiences
• Be responsible for manning the experience desk at all times
• Confidently keep Experience Concierge trackers up to date
• Work confidently and collaboratively with various departments across the wider store, raising awareness of the experiences on offers to help drive sales
• Keep up to date with the various experience as they launch, taking every opportunity to expand your knowledge to share with customers and colleagues
• Be responsible for all administrative tasks within Experience Concierge Team
• Have knowledge of the city and be confident in reaching out to external companies to drive business into store

The Ideal Candidate

How you\'ll do it\xe2\x80\xa6 you will be:

• A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the experiences available and support that best suit their needs.
• Collaborative, you will help to deliver exceptional service to our customers seeking a unique experience.
• Strong teamwork, providing clear and conscious daily handovers
• Extremely organised
• Well informed. You are aware of all store events, experience and gifting that may appeal to every customer.
• A strong administrator. Fully competent using Microsoft Suite with key focus on Excel.
• Known to be a sales and service expert.
• An example of our values, a trusted and respected colleague.

This job is a brilliant opportunity to join a close-knit team who are incredibly passionate about taking their Retail Service to the next level. If you\'re looking to come into a new role and make a real impact, then this will be perfect for you.

About the Company

Rewards and benefits

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

Generous annual leave that increases with length of service

Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations

Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies

Defined pension contribution scheme

Generous commission scheme

Enviable team member discount including sale previews and double discount days

Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment

Subsidised gym memberships

Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members

Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance

Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail\xe2\x80\xa6

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

To ensure every feels welcome, we offer support at every stage of the application and interview process. Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet

We\'re not ones to brag, but since you asked...Selfridges has won the award for The World\'s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a \'Best 25 Big Company to Work For 2020\' as awarded by The Sunday Times.

Selfridges

Salary \xc2\xa311.35
Job Reference selfridges/TP/318308/4483
Contract Type Permanent
Closing Date 24 September, 2023
Job Category Retail
Location Manchester, United Kingdom
08 September, 2023

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Selfridges