Job Description

:

Sales Operations Manager |

\xc2\xa340k-\xc2\xa350k

Blended Working (3 days a week based in Cheltenham UK Office)

Ref: R00133

Overview

VoCoVo is a leading telecommunications specialist whose technology is used by thousands of people around the world daily, and we have a top 10 ranking in the \'Sunday Times Tech Track 100\'. We are also recognised as a great place to work and have achieved top 100 status in the best small-to-medium size businesses to work for.

We have a dedicated team of technically minded people with a passion for improving customer experience for our customers through more efficient communication. VoCoVo is a rapidly growing telecoms company, providing an integrated software and hardware solution to some of the biggest names in retail - with customers across the globe. We are now looking for a Sales Operations Manager to be responsible for the processes, tools, and technologies that support the Sales Team.

Responsibilities

• Ensuring efficient and timely delivery of the sales order process so that orders are received and invoiced and perform to Right First Time targets
• When issues do occur, they\'re openly communicated and proactively resolved to the customers satisfaction and requirement
• Creating and managing performance SLA\'s
• Ensuring sales order paperwork meets customer regulatory requirements
• Develop scalable sales administration and operational capacity whilst leveraging the economies of scale
• Work closely with our legal team to agree contracts, terms and conditions and statements of works
• Proactive management ensuring Annual Recurring Revenues (ARR) are invoiced and collected as contracts stipulate, and on time
• Proactively monitoring all chargeable services from Sales, Support and Operations to drive maximum revenue opportunity
• The monitoring and management of all Gesture of Goodwill (GoGW) payments or savings provided to customers, suppliers, subcontractors and partners
• Build and deliver on-brand project presentations to large groups, including decision makers and executive level personnel
• Liaise and hold strong relationships with key internal stakeholders, ensuring they are involved at the right time with your projects/opportunities
• Understand the customers budget cycle in line with the VoCoVo sales cycle
• Assist marketing teams in determining customer outreach methods

Requirements

• Experience of managing large multi-disciplined, integrated projects
• Strong analytical and communications skills
• Ability to perform advanced computing functions
• Familiarity with databases and sales software
• Creating solutions using lean methodology
• Ability to problem solve and multitask
• Identifying, trialling, performing UAT and implementing new administration and operational technology
• Proven ability to control projects as a P&L - looking after costs, change, identifying and mitigating risk
• Proven ability to interpret specifications and contract requirements and deliver fully compliant solutions and execution plans
• Managing the CX from project handover to BAU
• Ability to chair and support multiple stakeholder groups

If you are excited by this challenge then we want to hear from you.

Brave Human Capital Group