Job Description

As the UK's largest specialist merchant of roofing related products and services, SIG Roofing supply industry leading products whilst delivering a quality service to our valued customers. Established for over 40 years with branches throughout the UK from Inverness to Plymouth, we are committed to supporting the industry with a wealth of roofing knowledge and experience.



We are currently looking to recruit a

Sales and Administrative Assistant

to provide administrative support to the sales and operational functions and ensure the daily completion of general site administration tasks, as defined in the detailed responsibilities section below. Working closely with Inventory Management, Supply Chain, Finance, Branch and Sales teams, to ensure accurate order and invoice processing and query management and resolution.

What does the role involve?

Logging and booking of all customer training course applications.

Logging of customers Warranty applications and issuing of warranty certificate once signed off.

Dealing with incoming calls from customers regarding pricing, delivery eta's and stock enquiries, as well as making proactive calls to customers to chase quotes/orders

Processing of Transport Purchase orders on K8 (Sales Order System)

Assist with organising transport and liaise with existing 3rd party logistics firms to maintain customer service levels on deliveries.

Input and process the sales order onto K8 sending all relevant order acknowledgements to the customer.

Responding to customer inquiries, addressing concerns, and proactively communicating order status as well as assisting with customer credit queries

Pricing of material to customers based on current up to date live pricing.

Assist with the purchasing of non-standard stock items.

Liaise with the sales and warehouse teams and check to ensure appropriate stock levels are available for orders to go out

Invoicing, scanning and electronic filing of daily sales orders, advice notes and pick notes.

Monitoring of the shared sales email inbox to answer and follow up on customer queries.

To be successful in this role, you will need to have:

A keen eye for detail

Ability to work well under pressure

Well organised, efficient and able to meet deadlines

Ability to both take direction while showing initiative

Flexible, adaptable and receptive to new ideas

Proficiency in Microsoft 365 applications.

Can-do approach to work

Strong communication skills

Good team working skills

Ability to work with minimal supervision

Polite and customer-oriented attitude

Follows necessary health, safety and hygiene related rules and procedures

In return we offer:

Competitive salary with annual pay award and staff recognition schemes

25 days holiday + 8 bank holidays. Company closed during Christmas period.

A great pension, with SIG contributing up to 7.5% and up to 4x life insurance

Money saving with retail discounts via colleague portal

Cycle to Work scheme

Share Incentive Scheme

SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.