Job Description

Where:

Ross-on-Wye

Contracted hours:

Full Time

Job Type:

Permanent

Pay:

24,765.00, Per Annum

Optional Accommodation:

No

Fair pay for all - We are dedicated to aligning our pay rates with the real Living Wage so our pay rate is 24,765. Earn commission of 0.3% net revenue (on average 130 per month). Permanent, full-time. Working 37.5 hours per week Monday to Friday with a rotating Saturday and on-call rota (time given back in lieu). Based at our Support Centre in Ross-on-Wye, Herefordshire, with 1-2 days working from home subject to peak dates.

We are PGL

PGL is a world where children achieve the 'impossible'.


Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors.


But that's not all... we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation.

Will you join us?

Make a difference as a Sales Advisor

Our Consumer department are responsible for converting sales and providing excellent customer service to our customers booking Kids Adventure Camps and Family Adventure Holidays in the UK and Northern France, generating revenue in excess of 5 million. Within this role, you will be interacting with parents to book children aged 8-16 on to a Kids Camp across our 12 UK centres or our UK flagship Family Adventure centres & Disneyland breaks in Paris. Using a CRM and internal reservation system, you will be expected to maximise sales opportunities by phone and email, whilst providing high levels of customer service in order to meet customers' needs and secure future re-bookings.


Key responsibilities include:

Converting the maximum number of sales leads from new and existing PGL customers Effectively managing all pre-travel administration of bookings, demonstrating strong customer service skills Maintaining accurate records of each booking, including recording of customer details and needs, using CRM and internal reservation systems Contribute to departmental seasonal and annual performance targets

Is this you?

Experience of demonstrating excellent oral and written communication skills, with a confident and polite telephone manner Confidence - must have the ability to listen to customers and proactively seek to meet their needs Strong personal organisation skills - ability and experience of effectively prioritising workloads and multi-tasking in a busy open-plan office environment Computer literate with experience of Outlook and Excel Keen attention to detail The ability to work unsupervised and as part of a team, adhering to strict deadlines

A place to thrive

Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.


No matter your background, ethnicity, age, neurodivergence or anything else... PGL is a place to be yourself, realise your full potential and celebrate what makes you

brilliantly unique.

Fair pay and benefits for all

Happy holidays - 20 days annual leave (+ bank holidays). You'll also enjoy an extra day off on your

birthday

and the opportunity to purchase additional leave! Paid time-off to

volunteer

your time to worthwhile causes. 24/7 access to our

Wellbeing

Hub alongside our Employee Assistance Program Access to our financial wellbeing platform for financial assistance if you need it Big savings and exclusive perks at 100s of high street retailers PGL discounted holidays and 20% discount in all our on-site shops


For any enquiries, please email resourcing@pgl.co.uk


We would expect any current PGL employees interested in this role to inform their line manager of their intention to apply, where possible.

We hire the best talent and value a diverse team; so we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.

However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.