Job Description

Job Purpose Lightning Fibre is a fresh (established 2018) company and is in a period of rapid growth. This is set to continue for the foreseeable future. Lightning Fibre is the leading local alternative network provider of Full Fibre broadband in East Sussex. We are headquartered in Eastbourne and have an existing broadband network in East Sussex. Our broadband network can supply our standard installed customers with anything up to 10 Gigabits in both download and uploads. We are a community orientated network operator, whose aim is to significantly upgrade our regions\xe2\x80\x99 broadband infrastructure, providing local jobs, keeping local \xc2\xa3\xe2\x80\x99s in the areas we serve. We are a vital enabler to grow our digital local economy, thereby creating further quality jobs. Lightning Fibre has bold plans for growth and development. You\xe2\x80\x99ll be part of a team with the objective of \xe2\x80\x98increasing awareness of Lightning Fibre in our target areas, using a range of techniques, to deliver revenue targets\xe2\x80\x99. You\xe2\x80\x99ll be contacting potential customers by phone and email to convert them to a live customer. Ultimately, you\xe2\x80\x99ll be telling people about our brand-new full fibre network and, if they\xe2\x80\x99re interested in switching now or in the future, achieving your individual and team sales targets as set by the Directors. This role includes shift work that includes some weekends and evenings. You will be given realistic performance targets which you must strive to achieve and exceed. You may be asked to carry out additional duties to cover colleagues in the team during busy periods and to provide holiday cover. Principle Accountabilities & Responsibilities Communications \xe2\x97\x8f Managing new \xe2\x80\x98Register Your Interest\xe2\x80\x99 online leads, including prompt phone and email follow ups. \xe2\x97\x8f Contacting all new leads, including prompt phone and email follow ups. \xe2\x97\x8f Managing call backs. \xe2\x97\x8f Converting leads into customers in line with individual and team sales targets. \xe2\x97\x8f Supporting the B2B manager as required. \xe2\x97\x8f Visiting people\xe2\x80\x99s homes and businesses in live areas to promote the brand and secure new customers. \xe2\x97\x8f Dealing with inbound calls and emails as required to support the wider team. \xe2\x97\x8f Upsell calls if required. \xe2\x97\x8f Renewal calls, if required. Sales \xe2\x97\x8f The sales team manages the sales pipeline on Sales Force - regularly updating people about our progress to secure the sale once we go live or their contract ends. \xe2\x97\x8f Managing relationships with estate agents, and other third parties, to create sales pipelines. \xe2\x97\x8f Effective objection handling. \xe2\x97\x8f Strive to achieve or exceed individual and team sales targets. \xe2\x97\x8f Important to minimise discounts and upsell to 1Gb where possible. \xe2\x97\x8f Minimise customer attrition. \xe2\x97\x8f Deep understanding of product / benefits, product differentiation and competitor analysis. \xe2\x97\x8f Engage with landlords and managing agents to secure access and permission to MDUs. \xe2\x97\x8f Troubleshooting as required to close a sale where possible. Reporting / Tracking \xe2\x97\x8f Maintaining Sales Force, keeping good notes, scheduling suitable follow ups and tasks (including future contact, for example, Trust Pilot call). \xe2\x97\x8f Providing daily productivity reports to the line manager. \xe2\x97\x8f Providing anecdotal feedback as to why people are not converting or looking to cancel their agreement. Measures of Success \xe2\x97\x8f Sales \xe2\x97\x8f ARPU \xe2\x97\x8f Minimal attrition \xe2\x97\x8f Positive feedback / no complaints. Key skills and competencies

• Excellent interpersonal communication skills.
• Good negotiation skills.
• Motivation and ability to work towards KPIs and targets.
• Positive attitude, resilience, able to work under pressure.
• Flexible attitude, able to work in a team.
• Strong problem and analysis skills.
• Time management.
• Good record-keeping skills.
• Excellent product knowledge and ability to explain technical details to customers.

Job Types: Full-time, Permanent Salary: \xc2\xa322,440.00 per year Benefits:

• Additional leave
• Company events
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Experience:

• Sales: 1 year (required)

Work Location: In person