Job Description

:

We now have an opportunity for a Sales Administrator to join our Inside Sales team based from our EMEA Head Office in Chadderton, Oldham. This role is responsible for providing key administrative support to the Sales and Sales Operations team, whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling our front line sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

The role will suit an individual who has a bias toward action, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with stakeholders across the business to play an important role across the sales pipeline, from prospect to order execution and delivery.

JOB DUTIES:

• Process customer orders and quotes in SAP to specific SLA\'s and customer requirement
• Ensuring \'right first time, every time\' wherever possible against each order / quote / process
• Field telephone calls as initial line support
• Support first line e-commerce queries
• Liaise with relevant departments to complete customer order, queries and complaints
• Maintain and update customer records
• Support commercial sales in dealing with customer support to close and grow sales
• Direct customers to the correct teams for technical support, account queries
• Manage sales transactions as per customers\' requirements
• Up-sell through attachments and complete solution orders
• Investigate and resolve issues, complaints and invoice queries
• Effectively communicate with both external & internal customers
• Provide an exceptional customer experience against all customer transactions
• Participate in ad hoc projects to further enhance the customer experience

YOU MUST HAVE:

• Administration experience
• Customer experience
• Commercial awareness
• Communication skills
• People skills
• Critical thinking
• Sales Skills

WE VALUE:

• Attention to detail
• Ability to handle processing end-to-end
• SAP or similar ERP experience
• Strong Microsoft Office knowledge

What\'s In It For You:

• Hybrid working environment
• Quarterly bonus
• Opportunity to progress within a global business

#LI-KN1

#LI-HYBRID

About Us:

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the , and the . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to . If you require a reasonable accommodation to apply for a job, please use form for assistance.

Resideo