Job Description

About the Company:

carloans 365 is a fast-growing, industry-leading car finance broker based in Old Trafford, just 5 minutes from Manchester city centre.

Our mission is simple: to empower our customers by securing the best finance deals tailored to their needs, helping them drive away in their perfect car. With rapid growth and a reputation for delivering exceptional customer service, we pride ourselves on making car finance quick, easy, and hassle-free. Join us at carloans 365, where customer satisfaction drives our success.

Enough about us, what's the role?

As a Sales Administrator at carloans 365, you'll be the essential link between customers choosing their car and their finance payment being processed. In this role, you'll review and verify documents such as payslips, bank statements, and benefit details to ensure accuracy and compliance with our application criteria, thereby maintaining the integrity of the finance process.

You will liaise with customers if their documents are missing or incorrect, requesting the necessary corrections or additional information. Your diligence in document verification is crucial for smooth internal operations and for ensuring a transparent, hassle-free experience that builds trust in our service.

Responsibilities:

Review and validate customer documents to ensure compliance with finance application requirements Liaise with customers to request missing, corrected, or additional documentation Maintain accurate records of document verification and application progress Collaborate with the Payouts team to ensure seamless processing of payments Ensure adherence to company policies and regulatory standards

What we're looking for:

Excellent attention to detail Effective written and verbal communication skills Previous experience in an administrative or customer service role, preferably in a finance-related environment Ability to work efficiently in a fast-paced, dynamic setting Proficiency in basic computer applications and data management A proactive, solution-oriented approach with a commitment to outstanding customer service

Details:

Salary 20,000 - 25,000 DOE Working pattern: 09:00 - 18:00, 5 days per week, Monday - Saturday (you will receive a weekday off should you work a Saturday) 28 days holiday (bank holidays are not automatically booked off and are granted on a first come first served basis) + 1 additional day off for your birthday

Benefits:

Exceptional coaching and support to ensure you're learning, developing, and progressing from day one A fast-growing business with great career progression opportunities Additional leave (Birthday off) Company events and regular social activities Employee Assistance Programme Discounted or free food Generous spot prizes and incentives Great career progression opportunities
We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you are excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

Due to high application volume, only shortlisted candidates will be contacted

Job Types: Full-time, Permanent

Pay: From 22,000.00 per year

Ability to commute/relocate:

Manchester M32 0FP: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: ISO-AP25