Job Description

Sales Administrator

Location: EMEA, United Kingdom, Hemel Hempstead

Ref: DETECTIONEMEA01554

Division: Smiths Detection

Job Function: Sales

SMITHS DETECTION MAKING THE WORLD A SAFER PLACE

Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe

Life At Smiths -

• Global leader: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we\'re delivering threat detection and screening solutions to safeguard the world from threat
• Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success
• Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
• International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business

We now have an exciting opportunity for a Sales Administrator to join our sales team based in Hemel Hempstead with hybrid working. As a Sales Administrator at Smiths Detection, you will play a crucial role in supporting our sales team and helping to ensure customer satisfaction, satisfying customer requirements and establishing rapport with professional business practice that builds ongoing customer lifetime value.

You will be responsible for managing and processing sales orders and be the key point of contact for customers supporting with queries about products, orders and deliveries, as well as providing support for sales representatives and account managers. You must be a Goal-oriented individual who has a deep knowledge of customer service best practices.

If you are highly motivated and have exceptional organisational skills, drawing energy from being part of a team, we would love to meet you.

Join us and we\'ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You\'ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You\'ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Standard security clearance will be required including 3 years UK residency

Duties and Responsibilities

• Process orders via email or phone
• Check data accuracy in orders
• Contact clients to obtain missing information or answer queries
• Maintain and update sales and customer records
• Develop monthly sales reports
• Communicate important feedback from customers internally.
• Ensure sales targets are met and report any deviations.
• Stay up-to-date with new products and features

The Individual

Technical Knowledge and Skills:

• Prior experience within sales & order administration, logistics and customer service.
• Strong hands-on working experience of SAP.
• A high level of attention to detail.
• Strong analytical and problem-solving skills.
• Excellent oral and written communication skills.
• Ability to build effective relationships both internal and externally.
• Customer focused.
• Self-motivated and pro-active and able to work on your own initiative without close supervision.
• Work environment during normal or extended business hours includes employee\'s residence, Smiths Detection location or other location as required.

Competencies and Abilities:

• The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
• The ability to make good judgements using the information available and making effective timely decisions.
• Willing and able to identify and support change and continuous improvement.
• Demonstrates the required technical knowledge and skills to achieve in their role.

To find out more about life at Smiths Detection check out our LinkedIn page and follow our story

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career\'s website ( )or LinkedIn.

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