Job Description

Location : Belfast , Northern Ireland Role overview

Location: Waters Edge, Clarendon Dock, Belfast BT1 3BH

Working Hours: Monday to Friday, 9am \xe2\x80\x93 5:30pm (37.5 hours)

Salary - Competitive - Available on request

Heard of us?

We\xe2\x80\x99re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

The role \xe2\x80\xa6

The role of Sales Account Manager - Telecoms is really important to us. You will be responsible for a high quality of service provided to customers through consistent adherence to processes and procedures.

Your responsibilities day to day will be\xe2\x80\xa6

• Deliver a proactive Contact Strategy to customer base
• Deliver a proactive review strategy for all customer base
• Drive upselling and cross-selling within customer base, including the build of a sustainable pipeline
• Deliver a retention strategy to help reduce churn in line with expectations
• Demonstrate excellent commercial acumen to help maintain margin within customer base and to drive GP within customer base new sales
• Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframes
• Have a positive attitude toward customers in all interactions and establish positive rapport

What experience / skills are we looking for?

• Excellent communications skills both oral and written
• Able to demonstrate a professional and proactive approach
• Knowledge and experience in dealing with customer queries and issues and the ability to bring to a satisfactory resolution.
• Proven account management experience
• Telecoms experience desirable

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• An accessible and approachable Senior Management team

Still curious?

If you\xe2\x80\x99re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds. Please contact Michael Beattie on;

Direct Line +44 2896948721

Recruitment Line:

Email:

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

Broadband , Operations , Telecoms , Provisioning , Fixed Line , Telco , Telecommunications , Client Services , Customer Service , Administration , Admin , Customer Care , Account Manager , Account Management Hours Monday to Friday - 08:30 - 17:00
Department Sales & Account Management
Job Type Full time
Contract Type Permanent
Salary Competitive - Available on request

Radius Payment Solutions