Job Description

:W Edinburgh is hiring its first Rooms Controller to join the team! We invite you to play an integral part in bringing to life this unique project.Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels' work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.ABOUT THE BRANDIgnite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.ABOUT THE ROLEReporting to the Welcome Office Manager (Front Office), as Rooms Controller you will play a key role in ensuring the daily operation of the Welcome Office runs smoothly and that our guests desires are taken care of.Joining the team means you will be instrumental to the success of the hotel's. We are looking for someone who is detail-oriented, organised and a team-player!As Rooms Controller, key aspects of your role will include:

• Assign guest rooms according to guest requests and preferences wherever possible
• Communicate and coordinate between Style (Housekeeping), Welcome Office and Engineering to ensure all guests have appropriate rooms assigned in a timely manner
• Coordinate the pre-registration/check-in of arriving groups
• Assign rooms in order to maximise rooms revenue on a daily basis
• Be a role model within the department, assisting the team to perform their role when required
• Have a flexible approach to your job
• Support the Welcome Office with the daily operation where necessary, including processing check-in, check-out, answering the telephone and handling guest complaints
• Be a W brand ambassador, ensuring the brand's voice is present in your interactions with guests and talent

Our ideal Rooms Controller is someone who has:

• Strong organization and multi-tasking skills
• An analytical way of thinking
• Strong problem-solving and decision-making skills
• Confidence interacting with guests
• Good communication skills - both written and verbal English
• The ability to work independently
• Previous experience working in five star, luxury/lifestyle hotels
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops

ABOUT THE PROPERTYW Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faxc3xa7ade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12-storey structure is the centrepiece of Nuveen Real Estate's Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.This W hotel aims to help redefine the city's hospitality landscape. Accordingly, it fuses the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture.The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever / Whenever service philosophy.A real highlight of this property is its rooftop bar and outdoor terraces, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.If this sounds like the perfect place for you, apply to be our Rooms Controller today!Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.About the Team: W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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