Job Description

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story.


The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott's Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen's Gardens, both part of Design Hotels.


Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.


Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

Montcalm Mayfair is looking for a skilled and ambitious Room Attendant to join our team. Help to shape the Montcalm Collection's next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

As a Room Attendant, you will be passionate about working in a team that ensures the highest levels of cleanliness for our guests in our bedrooms and public areas.


Smile and greet customers in hotel common areas

Responding to Housekeeping requests as required Communicating with guests in a friendly and professional manner Being aware of all Health & Safety requirements. Responsible for servicing guest bedrooms, ensuring eye for detail, thorough and hygienic approach to cleanliness to ensure guests receives nothing but the best experience. Being involved in set-ups of the bedrooms for special occasions, such as birthdays Assisting in cleaning public areas of the hotel if required. Maintaining neat and tidy linen rooms, trolleys and workspaces Learning and building your knowledge on all the hotel's products and services. Attending training & completing e-learning modules to improve your skills and aid your development Follow the procedure for reject linen, ensuring no substandard linen gets into the rooms

Report any maintenance defects to your Housekeeper Be security conscious, always keep your key on your person. Be aware of all persons in your work area Vacuum guest corridors at the end of the day and ensure all corridors are clear of housekeeping items Ensure your work list is signed by your supervisor before finishing Undertake "Job of the Day" or spring cleans where necessary Clean all rooms to the standard provided to include bed making, removal of rubbish, cleaning of furniture, fixtures and fittings so they are dirt free, washing of TCMF trays and glasses and vacuuming. Bathroom fittings, fixtures, doors, floors, walls, windowsills and frames must be washed, and bathroom neatly presented Clean and tidy trolleys to be re-stocked at the end of duty Empty vacuum cleaner daily To reject linen that does not conform to the set standard Be responsible for reporting any rooms that do not require service or which has D.N.D sign on or which are vacant, but your list has occupied, to your supervisor To report to your supervisor or HOD anything missing from a room example bathrobe, kettles etc. Any lost property found in the bedrooms must be handed in to the supervisor.

Benefits

Competitive salary

A supportive, empowering team environment

Benefits platform with various discounts

Wellbeing support, workshops and advice

28 holidays including eight bank holidays, with more holidays after two-year service

Cash-back health benefits, including optical, dental, chiropractor and physio services

Discounted gym membership

Access to Wellbeing platform and sessions, including EAP

Awards and Recognition Programme

Annual parties

Regular and ongoing training and development, including leadership workshops

Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.


Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.


Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.


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