Job Description

:Proposed Interview Date: Week Commencing Monday 12 May 2025Contract Type: Permanent & Temporary (Until October 2026)Closing Date: Sunday 27 April 2025Salary: FC5 xc2xa327,087.17 - xc2xa329,508.69 (Pro-Rata)Working Pattern: Permanent - 36 Hours per week, Temporary - 30 Hours per weekLocation: Bankhead Central, GlenrothesSupporting StatementAs part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumxc3xa9'. Your Supporting Statement must not be a CV. More information is available on our Career site atJob DetailsWe are looking for 2 Revenues Assistants to join the Revenues Team.Post 1 (36 hours per week - Monday to Friday)This post is based in the Income Recovery & Housing Benefit Overpayments Team the Billing, Collection and Recovery of Sundry Debt and Housing Benefit Overpayments in Fife.Post 2 (30 hours per week 9.00am - 3.00pm Monday to Friday)Based in the Council Tax Team you will be responsible for the billing of Council Tax & collection of Council Tax & Rent.Both posts are customer service based. Communication skills are essential, as is the ability to interpret information and focus on the needs of your customer as you will be required to resolve customer enquiries both routine and complex in accordance with legislation, regulations and guidelines. Experience in a financial setting with a focus on debt recovery & negotiation skills is essential.Key tasks include:

• Monitoring payments and managing your own caseload of debts
• Dealing with customer enquiries
• Analysing financial information and applying to the customer account
• Taking responsibility for the accuracy of your own workload, ensuring it is processed within set timescales and actions taken are in accordance with relevant legislation, regulations and guidelines.
• Liaising and communicating with other Council services, customers and external partners
• Understanding, interpreting and applying guidelines and regulations where applicable
• Financial reconciliations of payments, investigating and resolving queries
• Participating and assisting in the delivery of projects related to service improvements

Our workstyle offers a blended home/office approach which will include office access days each week with homeworking for the remainder of your working time. Initially you will be based in the office whilst training is provided.The PersonYou will be required to:Take a proactive approach to managing your own workload and comply with legislation, procedures & guidance whilst carrying out collection and recovery processes.Have experience in a financial/customer service background, negotiating and agreeing payment plans with customers.Demonstrate a high level of customer care and communication skills with the ability to respond sensitively to people with a variety of needs.Be able to manage multiple demands and be responsible for the accuracy of your own workload.Display a flexible attitude to work and change with a positive, pro-active approach.Have the ability to use multiple IT systems, including Office 365 and have excellent administrative skills.Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level.Before confirming your appointment a Basic Disclosure through Disclosure Scotland will be required.Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria

• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our

behaviour framework for more information.

• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

• Directorate Information -

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For further information, please contact: Fiona Stewart at

Fife Council