Job Description

:

Proposed Interview Date: Week Commencing 23 October 2023

Closing Date: Sunday 15 October 2023

Contract Type: Permanent

Salary: FC5 \xc2\xa323,952.34 to \xc2\xa326,242.46

Working Pattern: 36 Hours per week

Location: Fife House, Glenrothes

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked \'upload resum\xc3\xa9\'. Your Supporting Statement must not be a CV. More information is available on our Career site at

Job Details

To assess the financial contribution payable towards care costs by clients in long term care. This post is based in the Long Term Care Financial Assessment Team. At the time of advertising the post is located within the Revenues Team of Customer and Online Services, this post will transfer from Customer and Online Services to the Health & Social Care Partnership in October 2023.

We are looking for a self-motivated, positive and competent individual to provide a comprehensive and confidential service. The successful candidate will be computer literate and have excellent communication and organisational skills, with the ability to work on their own initiative and in partnership with other council services and external agencies.

Key tasks include:

• Carrying out financial assessments in accordance with regulations and statutory guidelines
• Understanding, interpreting and applying legislation and regulations where applicable
• Managing your own caseload
• Analysing financial information and applying to the financial assessment
• Taking responsibility for the accuracy of your own workload ensuring it is processed within set timescales and the correct decisions are applied in accordance with any relevant legislation, regulations and guidelines.
• Liaising and communicating with other Council services, customers and external partners
• Financial reconciliations of payments, investigating queries within set timescales
• Participate and assist with the delivery of projects related to service improvements

Our workstyle offers a blended home/office approach which will include office access days each week with homeworking for the remainder of your working time.

The Person

The candidate will be required to:

• Take a proactive approach to managing your own workload and comply with legislative requirements whilst carrying out assessments.
• Have experience in a financial/customer service background dealing with customers by phone and written correspondence.
• Demonstrate a high level of customer care and communication skills with the ability to respond sensitively to people with a variety of needs.
• Be able to manage multiple demands and be responsible for the accuracy of your own workload.
• Display a flexible attitude to work and change with a positive, pro-active approach.
• Have the ability to use multiple IT systems and have excellent administrative skills.

Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level or equivalent in a business /customer service background.

Before confirming your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our

behaviour framework for more information. * Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

• Directorate Information -
• Social Media - Search for more \'Fife Council Jobs\' on Facebook or follow us on Twitter @FCJobsOfficial.

For further information please contact: Fiona Stewart - Fiona.Stewart@fife.gov.uk

Fife Council