Job Description

Job reference

TCC000529

Date posted

23/04/2025

Application closing date

07/05/2025

Location

Hybrid / Norwich Office

Salary

26,208

Package

great benefits

Contractual hours

40

Basis

Full time

Job category/type

Quality Control/Returns

Returns and Claims Specialist - Upholstery

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Job description

About the Role:

We are seeking a proactive and analytical Upholstery Returns & Claims Specialist to join our team. In this pivotal role, you will lead efforts to reduce upholstery product returns by leveraging data analysis, fostering supplier collaboration, providing technical support and implementing process improvements. Your work will directly enhance product quality and ensure compliance with industry standards.

Key duties of the role will include:

Responsible for reducing Upholstery returns and sharing KPI's and targets with the business. Work closely with Returns Analyst to improve Upholstery returns data and trend analysis with a particular focus on Damage and Not Suitable returns. Improving cost recovery processes for upholstery returns and cancellations. Support in developing and introducing Upholstery technical files and specifications.

Essential behaviours and qualities we're looking for:

Be able to work as part of a team. Strong written and verbal communication skills are essential as customer facing at times. Motivated individual who is willing to learn and develop within the role. Empathy towards our customers when dealing with complaints. Champions the company values at every opportunity. The ability to work under pressure. Responds quickly to changing demands and demonstrates strong skills in organising, prioritising and time management. Displays a positive, polite, and friendly manner at all times.

Skills and experience we're looking for - essential:

Demonstrable experience working with MS Word, Excel and Outlook Strong written and verbal communication skills Self-motivated with a passion for high standards

Whilst not essential it would be great if you had:

Some previous experience in the Upholstery industry Full UK Driving licence

This is a full-time position, working Monday to Friday. You will be expected to attend our Norwich Head Office a minimum of 2 days each week.

Please check the attached job description to ensure that your skills and experiences match those require for the role before applying.

The Cotswold Company is a well-established and beloved brand in the UK, known for its high-quality furniture and home accessories that embrace the essence of country living. Our team is passionate about design, innovation, and customer satisfaction, fostering a culture that is supportive, creative, and collaborative.



At The Cotswold Company, we value diversity and are committed to creating an inclusive environment for all employees. We celebrate the unique perspectives and experiences of our team members.



If you're excited about creating delightful user experiences and would like to join our team we can't wait to hear from you!

What will you receive from us?

25 days holiday per year + public holidays Your birthday day off! Company pension Death in Service benefit Medical & Dental Insurance Private Healthcare Great discounts on our products - 50% personal and 25% for family & friends One paid volunteering day off per year Cycle to work scheme Access to Health & Wellbeing guidance and support as well as a discount platform Paid volunteering day each year Ongoing development and career progression

And lots of other great things!

Who are we?

Over 25 years ago, we opened our first showroom at Bourton-on-the-Water in the heart of the Cotswolds. This very special patch of rural England taught us the importance of creating timeless, understated furniture and accessories that bring homes to life.

We live by our company values of
Happiest together Always authentic Passion for progress Inspiring others Constantly caring




We pride ourselves on the quality of our products and customer experience, powered by our passionate people. We're growing rapidly and are looking for great people to help us realise our big ambitions. If you are passionate about what you do, want to work for a dynamic and ambitious company, can provide all of the above and more, then we would love to hear from you.

We genuinely care about our teams and continually strive to create an inclusive and diverse workplace where we celebrate our differences, and our people can truly be themselves and feel like they belong. Our team's wellbeing is our priority, and we pledge to live by our value of 'Constantly Caring' by looking after each other, being approachable and attentive to each other's needs and provide a space where everyone feels safe to ask for help and support and receives kindness and understanding in return.Applicants should already possess the appropriate Right to Work in the UK as The Cotswold Company does not offer sponsorships.

For more company information, follow the link https://www.cotswoldco.com/