Job Description

As a Customer Retentions Advisor, you\xe2\x80\x99ll take a consultative retention approach, building trust with our customers through straightforward, open, and honest conversations, getting a real understanding of their needs and how these change over time, you will identify why they are looking to leave us and then create a package that saves them time and money.

What makes a great Customer Retentions Advisor?

• Working in an outbound contact centre role is what you love because you\xe2\x80\x99ve been doing it for a while, and you know you can do it well.
• You\xe2\x80\x99ll be an amazing communicator, able to adapt your approach for different people and have a chat with anyone.
• Because you care about customers, you\xe2\x80\x99ll pay attention to the details and take real pride in doing a great job.
• Working to targets and achieving objectives is one of your passions, you\xe2\x80\x99re driven and motivated and even if you fail you pick yourself back up and turn it into a success.
• You want to learn everything you can to keep building your career, you\xe2\x80\x99ll always be looking for opportunities to increase your knowledge and try something new.
• You love working with people, from building great relationships with team mates to providing an amazing service for customers.

Experience and Skills Required

• IT literate, with knowledge of the effective use of Microsoft (Word, excel PowerPoint)
• No previous experience is required, we are looking for colleagues who wish to excel and are driven to succeed
• The drive and resilience required to support and win in a fast-paced Customer Service environment
• The personal gravitas required to establish credibility with colleagues and customers
• The self-awareness to identify own development needs and the desire to continually improve both self and the team
• The ability to communicate concisely and confidently

Why Choose Us

It takes all kinds of people to make Verastar the success that we are, and we\xe2\x80\x99ve got a range of benefits to make sure everyone is happy.

Core benefits including pension contributions and life assurance

Great discounts on 100s of high street and online stores

25 days holiday rising with service up to 28 days

Your birthday off every year

Option to buy up to 10 extra holidays and sell up to 5 holidays per year

Cycle to work and travel loans for people wanting a greener commute

Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance.

The important extras

Hybrid working \xe2\x80\x93 option to work three days from home if you choose.

Opportunities to get involved in charity fundraising and volunteering days through our giving back movement

Amazing on-site facilities, such as free on-site gym, free parking, subsidised caf\xc3\xa9 and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events

Full time/Permanent contract of 37.5 hours per week

No weekends and every bank holiday off

Where to find us

Our office

Our newly refurbished HQ is based in the heart of Sale Moor Village next to Sale Water Park. We\xe2\x80\x99re only a stone\xe2\x80\x99s throw away from the M60 and just a short 5-minute walk from the Airport Metro Link line and Sale Town Centre. We also have plenty of free on-site car parking as well as a bike locker if you choose to cycle in.

What happens next

If you\xe2\x80\x99re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click \xe2\x80\x98Apply\xe2\x80\x99 today to take the next step in your career.

Across The Verastar Group, we\xe2\x80\x99re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

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The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

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Verastar